B2B Sales Ops Manager

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay). To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more. Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results. If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay). To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more. Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results. About the team/role As a Sales Operations professional at DiDi, you will optimize commercial execution by designing and operating scalable processes, tools, and analytics that enable sales teams to grow business efficiently; your measurable impacts include improving quota attainment, shortening sales cycle time, and increasing channel revenue by enabling data-driven decisions. You will join the Global Sales Operations team responsible for cross-market standardization and local market enablement, ensuring seamless coordination between Sales, Finance, to support B2B’s growth, margin improvement. In this role, you'll be... Design and implement end-to-end sales processes and playbooks that reduce average sales cycle time by at least 15% and increase conversion rates across key verticals . Build and maintain scalable reporting, dashboards, and KPI frameworks that deliver weekly and monthly insights on pipeline velocity, quota coverage, customer lifetime value, and revenue leakage to senior sales leadership. Partner with CRM to configure CRM, lead routing, and incentive systems, driving a measurable improvement in lead response time and sales productivity. Lead territory and quota planning exercises using data-driven segmentation and forecasting models to improve quota attainment consistency across markets by defined targets. Manage cross-functional sales enablement initiatives, including onboarding, training materials, and incentives, to accelerate ramp time of new sellers and channel partners by measurable percentages. Conduct root-cause analyses on missed targets and churn, propose corrective actions, and track remediation progress to reduce partner churn and improve gross margin contribution. We're eager to be in touch because you have... Bachelor’s degree in Business, Economics, Engineering, or related field is preferred; equivalent practical experience in sales operations or revenue operations at scale is acceptable. Proven experience (3+ years) in sales operations, revenue operations, or commercial analytics at a technology platform or 2B company supporting large, multi-market sales organizations. Strong analytical skills with proficiency in SQL and Excel, and experience with BI tools (e.g., Tableau, Looker) to build dashboards and perform cohort and funnel analyses. Hands‑on experience configuring CRMs (Salesforce or equivalent) and designing lead routing, opportunity