Shopify Support Developer

Join to apply for the Shopify Support Developer (Middle/Senior) ID38554 role at AgileEngine 4 days ago Be among the first 25 applicants Join to apply for the Shopify Support Developer (Middle/Senior) ID38554 role at AgileEngine AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you WHAT YOU WILL DO
- Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed;
- Conduct incident analysis, postmortems, and document resolutions for continuous improvement;
- Engage with Product Management and business partners on system capability, design, and solutions;
- Work with Development to ensure technical requirements, best practices, performance, and security;
- Support Project Management with effort estimates, planning, and removing technical roadblocks;
- Develop key system components, identify reusable modules, and optimize delivery time;
- Research platform capabilities and opportunities for the eCommerce roadmap;
- Perform code analysis, develop patches, and implement new platform features;
- Participate in code reviews, unit testing, and technical validation of updates. MUST HAVES
- 5+ years of Shopify development experience , with knowledge of Shopify Plus;
- Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;
- Flexibility to occasionally work 12-hour shifts as part of a rotating schedule, including some weekends and holidays, within a 24/7 support environment;
- Experience troubleshooting site issues using various tools (commercial/open-source);
- Strong problem-solving, analytical skills, and attention to detail;
- Experience with page performance optimization and secure development practices;
- Knowledge of front-end caching, CDNs, and request-response flow;
- Familiarity with ticketing systems like Jira;
- Strong verbal and written communication skills;
- Ability to work independently and collaboratively in a team;
- Patience, empathy, and a customer-first mindset;
- Continuous learning mindset and adaptability to new technologies and procedures;
- Upper-Intermediate English level. NICE TO HAVES
- Previous experience in customer service or technical support is a plus;
- Salesforce Cloud experience;
- Proficiency in core JavaScript (or a popular variant) and front-end frameworks THE BENEFITS OF JOINING US
- Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
- Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.
- A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.
- Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive. Your application doesn't end here To unlock the next steps, check your email and complete your registration on our Applicant Site . The incomplete registration results in the termination of your process. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Industries IT Services and IT Consulting Referrals increase your chances of interviewing at AgileEngine by 2x Machine Learning Ops Engineer
- Work from home Junior Software Development Engineer in Test / R+D
- Remote Work | REF#271066 Senior Software Engineer l Vaga Afirmativa para Mulheres Community Engineer (multiple roles and seniority levels) Software Engineering Specialist
- Human Data Senior Data Engineer, Business Analytics
- Brazil Software Engineer III, Full Stack, Web App (Remote) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.