Post sales operations analyst
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- Advanced English, written and verbal.
- Proficiency in Microsoft Office, particularly Outlook and Excel.
- Comfort learning and utilizing web-based systems and internal tools.
- Strong communication and stakeholder management skills.
- Experience in Customer Service, Order Management, Sales Support, Operations, Supply Chain Support, or similar functions.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving and follow-up capabilities.
Prefered Qualifications
- Experience working with distributors, suppliers, or manufacturers.
- Exposure to technology or networking-related products.
- Experience supporting warranty, returns, service operations, or order processing.
- Manage supplier RMA requests from initiation through resolution.
- Review and process service-related sales orders and license vouchers.
- Monitor open cases and orders daily to ensure service levels are met.
- Serve as a primary point of contact for inquiries related to RMAs and service orders.
- Maintain accurate supplier, product, service, and eCommerce information.
- Partner with Customer Service, Supply Chain, Supplier Services, and Sales teams to resolve issues.
- Track activities within internal systems and supplier platforms.
- Support additional suppliers and operational initiatives as business needs evolve.
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