Service desk analyst ii
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- Bachelor’s degree in Information Technology, Computer Science, Telecommunications Engineering, Network Engineering, or a related field.
- Advanced English, with the ability to participate in meetings, analyze technical documentation, interact with global telecom providers, and support international customers.
- 3 to 5 years of experience in Telecom Operations, Service Desk N2, connectivity support, corporate mobility, or IoT environments.
- Strong knowledge of LTE, 5G, APN management, SIM management, SmartSIM, and IoT Connectivity solutions.
- Experience with Telecom Operations, incident management processes, and service management tools.
- Experience working with Salesforce and ticketing platforms.
- Excellent communication and customer-oriented mindset, with the ability to collaborate across cross-functional and global teams.
- Self-motivated, organized, proactive, and committed to continuous improvement and operational excellence.
- Manage the lifecycle of connectivity services, including activations, provisioning, suspensions, cancellations, and line or device changes.
- Configure and support mobile connectivity and IoT services, ensuring proper operation and service availability.
- Monitor the operational status of connectivity services and support the implementation of new telecom solutions.
- Provide technical support for mobile connectivity, cellular services, IoT solutions, and related technologies.
- Register, categorize, track, and manage incidents through corporate service management tools while ensuring SLA compliance.
- Support analysis of telecommunications consumption, utilization, and billing, identifying discrepancies and ensuring data accuracy.
- Ensure compliance with internal policies, information security standards, data protection requirements, and operational procedures.
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CONNECTIVITY SERVICE DESK ANALYST II
Há 1 dia
Curitiba, Paraná, Brasil SourceHub Tempo integral R$ 61.000 - R$ 92.000 ContratoAbout The CompanySourceHub operates as a Shared Services Center (SSC) for the ScanSource Group, a U.S.-based multinational company founded in 1992 and headquartered in Greenville, South Carolina. ScanSource specializes in the distribution of global technology products and services from leading partners such as Microsoft, Dell, HP, Intel, and Lenovo,...
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SAP BUSINESS ANALYST II
Há 3 dias
Curitiba, Paraná, Brasil ScanSource Tempo integral R$ 90.000 - R$ 130.000 ContratoJob descriptionAboutthe CompanySourceHuboperates as a Shared ServicesCenter (SSC) for theScanSourceGroup, a U.S.-basedmultinational company founded in 1992 and headquartered in Greenville, SouthCarolina. ScanSource specializes in the distribution of global technologyproducts and services from leading partners such asMicrosoft, Dell,HP, Intel, andLenovo,...
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SAP BUSINESS ANALYST II Curitiba
Há 1 dia
Curitiba, Paraná, Brasil Scansource Tempo integral R$ 89.000 - R$ 156.000 ContratoJob descriptionAboutthe CompanySourceHuboperates as a Shared ServicesCenter (SSC) for theScanSourceGroup, a U.S.-basedmultinational company founded in 1992 and headquartered in Greenville, SouthCarolina. ScanSource specializes in the distribution of global technologyproducts and services from leading partners such asMicrosoft, Dell,HP, Intel, andLenovo,...
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Analista de Suporte
Há 5 dias
Curitiba, Paraná, Brasil GRUPO MED4U Tempo integral R$ 39.060 - R$ 61.380 ContratoVenha fazer parte do Grupo Med4U! Vaga: Analista de Suporte Local de trabalho: Unidade Corporativa - Alameda Dom Pedro II, 574 - Batel Horário de trabalho: 8:00 às 17:48 O Analista de Suporte será responsável pelo atendimento ao usuário final, atuando na configuração de computadores, instalação de softwares, troubleshooting de problemas técnicos e...
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Sap Business Analyst II
Há 5 horas
Curitiba, Para, Brasil ScanSource Tempo integralDescriptionAbout the Company SourceHub operates as a Shared Services Center (SSC) for the ScanSource Group, a U.S.-based multinational company founded in 1992 and headquartered in Greenville, South Carolina. ScanSource specializes in the distribution of global technology products and services from leading partners such as Microsoft, Dell, HP, Intel,...
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Assistente de Importação
Há 5 horas
Curitiba, Para, Brasil Master Sul Comex Tempo integral R$ 2.300 TemporárioManter os sistemas operacionais devidamente atualizados; • Abertura de referência no sistema operacional • Desenvolver o processo de digitação e alimentação do sistema informatizado específico da área com os dados necessários para realização dos processos de registro de DIs. • Emissão e impressão da Licença de Importação; • Registro...
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Analista de Suporte
Há 1 semana
Curitiba, Para, Brasil Med4U Participacoes Societarias S/A Tempo integralVenha fazer parte do Grupo Med4U! Vaga: Analista de Suporte Local de trabalho: Unidade Corporativa - Alameda Dom Pedro II, 574 - Batel Horário de trabalho: 8:00 às 17:48 O Analista de Suporte será responsável pelo atendimento ao usuário final, atuando na configuração de computadores, instalação de softwares, troubleshooting de problemas...
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Supervisor De Call Center
Há 4 semanas
Curitiba, Para, Brasil POI Tempo integralDescriptionRecomendamos que leia com atenção todas as informações abaixo: ✨ Programa de Oportunidade Interna – POIAntes de se candidatar, é essencial refletir: essa vaga realmente faz sentido para o seu momento atual, seus interesses e seu plano de carreira? ✨Nosso objetivo com o POI é promover o desenvolvimento dos talentos da Tahto de forma...
