IT Support Technician

About the client: Our client is a U.
S.-based technology solutions provider dedicated to helping businesses simplify and strengthen their IT operations. The company offers reliable managed IT services, technical support, cybersecurity, cloud solutions, and data backup, with a strong focus on responsiveness, trust, and long-term client relationships. About the role: We are looking for an IT Support Technician to support a Microsoft-centric environment, troubleshoot technical issues, resolve incidents, and contribute to the continuous improvement of day-to-day IT support processes. The role may be aligned with Tier 1, Tier 2, or Tier 3 support depending on the candidate's technical experience, autonomy, and ability to handle different levels of complexity. Candidates at the Tier 1 level are expected to handle routine tickets and follow established processes, while Tier 2 and Tier 3 candidates should bring increasing levels of independence, problem-solving, process improvement, and technical ownership. Work arrangement: Full-time, hybrid in Curitiba, Brazil. Schedule: Monday to Friday.

Key Responsibilities
Provide technical support and troubleshooting across Microsoft environments, including Windows OS, Active Directory, Microsoft 365, Exchange, and basic networking. Monitor systems, respond to incidents, and escalate issues appropriately based on severity and ownership level. Manage user accounts, device configurations, access permissions, and related support requests. Document recurring issues, resolutions, troubleshooting steps, and standard operating procedures. Perform system updates, patching, and routine maintenance tasks. Identify inefficiencies, recurring issues, or potential risks in support processes and recommend improvements. Collaborate with the broader technical team to ensure consistent, reliable, and high-quality support delivery.

Qualifications:
Advanced or fluent English, with confidence participating in daily conversations with a U.
S.-based team. Hands-on experience supporting Microsoft environments, including Windows desktop/server, Active Directory, and Microsoft 365. Experience with ticketing systems, remote support tools, and structured troubleshooting. Strong communication skills for end-user support, internal documentation, and reporting. Ability to work independently in a remote environment, manage shifting priorities, and document issues, processes, and resolutions. Nice to Have: Relevant certifications such as CompTIA A+, Network+, Microsoft certifications, or similar. Experience with Microsoft Exchange, networking fundamentals, cloud services, backups, cybersecurity tools, or end-to-end IT environment support. Previous experience improving support processes, identifying risks, or mentoring other technicians. Salary and

Benefits:
Salary to be discussed during the selection process. Health and dental coverage, including UNIMED health plan and DENTALUNI dental plan. Wellness benefits, including TotalPass, Vidalink, and Flash benefits card. Office and culture initiatives, including quick massage sessions, breakfast three times a week, stocked pantry, coffee machine, monthly celebrations, social actions, and more. English teacher available at the company. 15 paid days off per year, life insurance, and funeral assistance.