Infrastructure Engineer Network Telephony Sênior

Há 6 horas
São Caetano do Sul, State of São Paulo, Brasil Keep Simple Tempo integral
This role consolidates two existing Cisco-focused network positions (Senior and Principal) into a single Infrastructure Engineer role covering network and telephony support. The position owns Cisco infrastructure patching, daily incident management, change management and testing, AGCS coordination, and recurring AZL reporting, while also supporting legacy call recording platforms. It carries forward the remaining DC Exit project work through close (targeted September) and supports transition from Cisco to Content Guru. As DC Exit concludes and the Content Guru migration progresses, the role is expected to right-size ongoing Cisco support in line with decreasing demand. Business Context and Key Challenges:Supports Cisco network and telephony infrastructure, including legacy call recording platforms, with coordination into AGCS and recurring AZL operational reporting. First 3-6 months:close out remaining DC Exit deliverables (target completion September), maintain incident/patch cadence without disruption, and begin supporting the Cisco-to-Content Guru cutover for telephony. Key priorities:DC Exit wind-down and clean handover, Cisco-to-Content Guru migration support, and progressively right-sizing the Cisco support model as legacy demand decreases.

Key Responsibilities
Execute and coordinate Cisco infrastructure patching cycles across network and telephony platforms, minimizing service impact. Manage and resolve daily incidents across Cisco network, telephony, and legacy call recording platforms within SLA. Submit, test, and verify infrastructure and telephony changes through the change management process, confirming successful implementation. Coordinate with AGCS on network and telephony support activities and recurring status/operational reporting. Produce and maintain recurring AZL reporting on incident, change, and infrastructure health metrics. Deliver remaining DC Exit project tasks through close, ensuring documented handover of migrated/decommissioned components. Support the Cisco-to-Content Guru telephony transition, including maintenance verification and knowledge transfer for legacy call recording platforms. Progressively scale down and document the Cisco support model (runbooks, lessons learned) as the platform is retired. Formação Acadêmica: Não informado Salário: A combinar Cargo: Engenheiro de sistemas (software) Empresa: KEEP SIMPLE É uma empresa de serviços e consultoria em Tecnologia da Informação.
Integramos tecnologias com visão de negócio e espírito inovador. Ramo: Informática/ Tecnologia (CI)

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