Especialista Intune e MDM

Job Title
- Microsoft Intune and MDM Specialist 100% Presencial: (no escritório do Parque da Cidade
- Av. das Nações Unidas SP). Role Summary The Senior Analyst, Intune & MDM Specialist is responsible for the administration, support, and continuous improvement of enterprise device management platforms, including Microsoft Intune and Jamf . This role ensures secure, reliable, and scalable endpoint management across Windows, macOS, iOS, and Android devices. The position focuses on policy implementation, platform stability, automation, and issue resolution, contributing to a consistent and high-quality end-user experience.

Key Responsibilities
- Administer and maintain Microsoft Intune and Jamf platforms to ensure stable and reliable endpoint management services
- Implement and manage device configuration, compliance policies, and application deployments across supported platforms
- Maintain endpoint management standards, including policy structure, assignments, and configuration consistency
- Support device enrollment and provisioning processes across Windows, macOS, iOS, and Android environments
- Manage Windows Autopilot and support Apple enrollment processes in alignment with enterprise standards
- Troubleshoot and resolve enrollment, provisioning, policy, and application deployment issues
- Support implementation of endpoint security controls in partnership with Security and IAM teams
- Develop automation solutions using PowerShell, scripting, or APIs to improve efficiency and consistency
- Collaborate with Service Desk, Deskside, Security, Network, IAM, and application teams to resolve cross-functional issues
- Participate in escalation support, planned changes, and after-hours activities as required
- Contribute to continuous improvement of endpoint management services and operational practices. Key Deliverables
- Intune and Jamf platforms maintained with stable, supportable, and well-documented configurations.
- Device enrollment and provisioning workflows maintained for supported endpoint platforms, with recurring issues identified and remediated.
- Configuration and compliance policies implemented, reviewed regularly, and aligned to organizational standards and security requirements.
- Endpoint management reporting maintained and published regularly, covering enrollment, compliance, policy health, and deployment outcomes.
- Root cause analysis completed for recurring endpoint management issues, with corrective actions implemented to reduce operational risk.
- Automation solutions developed and maintained to improve efficiency, consistency, and scale across endpoint management operations. Required Experience
- Advanced English: C1 or C2
- 5+ years in IT with strong focus on endpoint management, mobile device management, and enterprise desktop support.
- Strong hands-on experience with: Windows endpoint management and modern device management concepts; macOS management and troubleshooting; iOS/Android management concepts and enterprise controls; Microsoft Intune administration and policy management; Jamf administration and Apple endpoint management
- Strong experience with modern endpoint tooling, including: Microsoft Intune (policy, compliance, configuration, applications, reporting); Windows Autopilot Entra ID device identity concepts; Jamf (device management, profiles, policies, compliance posture); Apple Business Manager and/or Apple enrollment concepts Skills & Qualifications
- Advanced PowerShell skills, including automation, troubleshooting, reporting, and API/Graph integration.
- Strong experience designing and maintaining Intune configuration, compliance, and application deployment policies in an enterprise environment.
- Strong experience supporting Jamf administration and Apple endpoint management in an enterprise environment.
- Experience with device enrollment, provisioning, and policy assignment strategies across Windows, macOS, iOS, and Android platforms.