Technical Services Engineer

2 semanas atrás

São Paulo, Brasil MongoDB Tempo inteiro

About the team

MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, as well as services such as , Cloud Manager, Compass to name a few. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organizations of every size and flavor.

We are looking to speak to candidates who are based in São Paulo for our hybrid working model.

Why MongoDB is a fantastic place to work and build your career

Be a part of the company that’s reinventing the database, passionate about innovation and speedEnjoy a fun, inspiring culture that is engineering focusedWork with exceptionally talented people around the globeLearn, contribute, and make an impact on the product and community

Cool things you’ll do

In this cross functional role as a Technical Services Team Engineer, you will work with the largest and the most demanding customers to drive successful end to end migrations of their self-managed MongoDB databases to Atlas Enhance your technical troubleshooting expertise and experience as a TSE (Technical Services Engineer) by working on customer use cases, evaluating solutions, customer business pain points, application architectures, and Cloud infrastructure architectureWork with Professional Services CEs (Consulting Engineers) to perform comprehensive full-stack (workloads→DB → Infra) assessments and provide expert advice to PS and customers on the best ways to migrate MongoDB workloads to Atlas Opportunity to shape the roadmap of migration methodologies, tooling, and the core database by providing product feedback

What You Need/What we are looking for

Patience, empathy, and a genuine desire to help othersExcellent communication skills, both written and verbalThe ability to think on your feet, remain calm under pressure, and find solutions to challenges in real-timeStrong diagnostic/troubleshooting aptitude, with significant experience troubleshooting end-to-end technical issues in production environments5+ years of experience with administering RDBMSs such as Oracle, Postgres, mySQL etc. 2+ years MongoDB experience5+ years on Cloud or on-prem infrastructure administration experience3+ years or more of the following technical domains (ideally with some experience in the rest) Experience with Database Performance tuning and benchmarkingExperience with configuring and using common Cloud providers (AWS, GCP, Azure)Experience with networking concepts, including firewalls and load balancersExperience with coding languages such as shell scripting, Python, Powershell etc

Bonus Points

Experience with database and workload migrations from on-prem to the CloudExperience managing large-scale databases (RDBMS or NoSQL or both)Experience coding in one or more of Java, PHP, Python, Ruby, C, C++, C#, Javascript

Success Measures

In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire TrainingIn 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate examIn 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advanced diagnostics. Also, you will be encouraged to handle technical escalations independently

  • Technical Service Engineer

    2 meses atrás

    São Paulo, Brasil MongoDB Tempo inteiro

    About the team MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, as...

  • Technical Service Engineer

    Há 2 dias

    São Paulo, São Paulo, Brasil MongoDB Tempo inteiro

    About the team MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, as...

  • Technical Service Engineer

    2 semanas atrás

    São Paulo, Brasil MongoDB Tempo inteiro

    About the team MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, as...

  • Technical Services Engineer São Paulo

    Há 3 dias

    São Paulo, São Paulo, Brasil Mongodb Tempo inteiro

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...

  • 2nd Level Technical Support Engineer

    2 meses atrás

    São Paulo, Brasil Taboola Tempo inteiro

    Curious about what it’s like to work at the world’s number 1 discovery platform as a Technical Support Engineer ? We’re glad you asked! What is the key purpose of a Technical Support Engineer? As a Technical Support Engineer on the Professional Services team in São Paulo, you will provide expert service to Taboola’s customers,...

  • 2nd Level Technical Support Engineer

    2 semanas atrás

    São Paulo, Brasil Taboola Tempo inteiro

    Curious about what it’s like to work at the world’s number 1 discovery platform as a Technical Support Engineer ? We’re glad you asked! What is the key purpose of a Technical Support Engineer? As a Technical Support Engineer on the Professional Services team in São Paulo, you will provide expert service to Taboola’s customers,...

  • 2Nd Level Technical Support Engineer

    Há 2 dias

    São Paulo, São Paulo, Brasil Taboola Tempo inteiro

    Curious about what it's like to work at the world's number 1 discovery platform as a Technical Support Engineer? We're glad you askedWhat is the key purpose of a Technical Support Engineer? As a Technical Support Engineer on the Professional Services team in São Paulo, you will provide expert service to Taboola's customers, troubleshooting complex database...

  • Technical Support Engineer

    Há 2 dias

    São Paulo, São Paulo, Brasil Fujiarte Do Brasil Pororoca Recursos Humanos Tempo inteiro

    Technical Support Engineer Hoymiles Power Electronics Inc., is a globally leading inverter manufacturer with offices and services around the globe. The headquarters is based in Hangzhou China and the R&D department and manufacturing facilities are also based there. Hoymiles has a significant R&D team to design and manufacture state-of-the art microinverter &...

  • Technical Service Engineer São Paulo

    Há 2 dias

    São Paulo, São Paulo, Brasil Mongodb Tempo inteiro

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...

  • Technical Support Engineer

    2 semanas atrás

    São Paulo, Brasil Kantar IBOPE Media Tempo inteiro

    Já pensou em trabalhar em uma empresa líder global em dados, insights, consultoria e que contribui para o sucesso e crescimento das principais organizações do mundo? Então essa é a sua chance!Quem procuramos:Technical Support EngineerAs an Support Engineer, you will troubleshoot and resolve the technical problems escalated by our N1 colleagues. You...

  • Technical Support Engineer

    Há 5 dias

    São Paulo, São Paulo, Estado de São Paulo, Brasil Kantar IBOPE Media Tempo inteiro

    Já pensou em trabalhar em uma empresa líder global em dados, insights, consultoria e que contribui para o sucesso e crescimento das principais organizações do mundo? Então essa é a sua chance! Quem procuramos:Technical Support EngineerAs an Support Engineer, you will troubleshoot and resolve the technical problems escalated by our N1 colleagues. You...

  • Technical Support Engineer

    Há 3 dias

    São Paulo, São Paulo, Brasil Kantar IBOPE Media Tempo inteiro

    Já pensou em trabalhar em uma empresa líder global em dados, insights, consultoria e que contribui para o sucesso e crescimento das principais organizações do mundo? Então essa é a sua chanceQuem procuramos:Technical Support EngineerAs an Support Engineer, you will troubleshoot and resolve the technical problems escalated by our N1 colleagues. You will...

  • Technical Support Engineer

    4 semanas atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil Kantar IBOPE Media Tempo inteiro

    Já pensou em trabalhar em uma empresa líder global em dados, insights, consultoria e que contribui para o sucesso e crescimento das principais organizações do mundo? Então essa é a sua chance!Quem procuramos: Technical Support EngineerAs an Support Engineer, you will troubleshoot and resolve the technical problems escalated by our N1 colleagues. You...

  • Technical Support Engineer

    3 semanas atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil Kantar IBOPE Media Tempo inteiro

    Já pensou em trabalhar em uma empresa líder global em dados, insights, consultoria e que contribui para o sucesso e crescimento das principais organizações do mundo? Então essa é a sua chance!Quem procuramos: Technical Support EngineerAs an Support Engineer, you will troubleshoot and resolve the technical problems escalated by our N1 colleagues. You...

  • Technical Service Engineer

    2 semanas atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil SOFAR Tempo inteiro

    Looking for an experienced and energetic professional interested in joining a fast-growing and diverse team aimed at provide better Smart Energy solutions to our customers. The individual should be self-driving, responsible, a quick learner and a problem solver. If you are this unique individual, we’d love to meet you.In this role you will: The role and...

  • Technical Support Engineer

    4 semanas atrás

    São Paulo, Brasil Kantar IBOPE Media Tempo inteiro

    Já pensou em trabalhar em uma empresa líder global em dados, insights, consultoria e que contribui para o sucesso e crescimento das principais organizações do mundo? Então essa é a sua chance! Quem procuramos: Technical Support Engineer As an Support Engineer, you will troubleshoot and resolve the technical problems escalated by our N1 colleagues....

  • Technical Support Engineer

    4 semanas atrás

    São Paulo, Brasil Kantar IBOPE Media Tempo inteiro

    Já pensou em trabalhar em uma empresa líder global em dados, insights, consultoria e que contribui para o sucesso e crescimento das principais organizações do mundo? Então essa é a sua chance!Quem procuramos: Technical Support EngineerAs an Support Engineer, you will troubleshoot and resolve the technical problems escalated by our N1 colleagues. You...

  • Technical Support Engineer

    2 semanas atrás

    São Paulo, Brasil Kantar IBOPE Media Tempo inteiro

    Já pensou em trabalhar em uma empresa líder global em dados, insights, consultoria e que contribui para o sucesso e crescimento das principais organizações do mundo? Então essa é a sua chance!Quem procuramos: Technical Support EngineerAs an Support Engineer, you will troubleshoot and resolve the technical problems escalated by our N1 colleagues. You...

  • Technical Support Engineer

    2 semanas atrás

    são paulo, Brasil Kantar IBOPE Media Tempo inteiro

    Já pensou em trabalhar em uma empresa líder global em dados, insights, consultoria e que contribui para o sucesso e crescimento das principais organizações do mundo? Então essa é a sua chance! Quem procuramos: Technical Support Engineer As an Support Engineer, you will troubleshoot and resolve the technical problems escalated by our N1 colleagues. You...

  • Technical Support Engineer

    2 semanas atrás

    São Paulo, Brasil Kantar IBOPE Media Tempo inteiro

    Já pensou em trabalhar em uma empresa líder global em dados, insights, consultoria e que contribui para o sucesso e crescimento das principais organizações do mundo? Então essa é a sua chance!Quem procuramos: Technical Support EngineerAs an Support Engineer, you will troubleshoot and resolve the technical problems escalated by our N1 colleagues. You...