Senior Professional Services Analyst
2 semanas atrás
Job Description:
Job Track Description:
- Requires formal education and relevant expertise in a professional, sales, or technical area.
- Performs technical-based activities.
- Contributes to and manages projects.
- Uses deductive reasoning to solve problems and make recommendations.
- Interfaces with and influences key stakeholders.
- Leverages previous knowledge and expertise to achieve results.
- Ability to complete work self-guided.
- College or university degree required.
General Profile
- Requires knowledge and experience in the field.
- Leverages best practices and knowledge of business challenges to improve products or services.
- Solves complex problems and takes a new perspective on existing procedures.
- Self-starter, requiring minimal guidance.
- Acts as a resource for colleagues with less experience.
Functional Knowledge
- Requires conceptual expertise of theories, practices, and procedures.
Business Expertise
- Has knowledge of best practices and team integration.
- Is aware of the competition and what differentiates them.
Impact
- Impacts a range of customer, operational, project, or service activities.
- Works within broad guidelines and policies.
Leadership
- Acts as a resource for colleagues with less experience.
- Guides small projects with manageable risks and resource requirements.
Problem Solving
- Solves complex problems.
- Takes a new perspective on existing solutions.
- Exercises judgment based on reviewing many sources of information.
Interpersonal Skills
- Ability to clearly explain difficult or sensitive information.
- Works to build consensus within a team.
Responsibility Statements
- Provides consulting services and solution recommendations to solve business challenges, create value, improve growth, maximize business efficiency and profitability
- Builds a customer-focused relationship with middle to high tier clients to identify business challenges and arrive at the best solution.
- Conducts needs analysis, establishes project specifications, and identifies solutions to a customer's business challenges.
- Complies business data using industry-specific knowledge to gain insight into a business organization and operating structure
- Facilitates client working sessions to ensure expectations are aligned and timelines are being met.
- Collaborates across multiple internal teams (e.g. finance, risk management, marketing, supply chain, IT, HR) to ensure successful delivery of results based on the scope of work.
- Performs other duties as assigned.
- Complies with all policies and standards.
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