Customer Quality Documentation Analyst

Há 3 dias

São Paulo, Brasil Barry Callebaut Tempo inteiro

Customer Quality Documentation Analyst

Location:

São Paulo, BR, 01310-100

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond

ABOUT THE ROLE:

The Customer Quality Documentation Analyst ensures professional and timely responses to customer technical documentation requests, specifications, questions related to BC programs, factories and products. This role will be responsible for maintaining a strong working knowledge of customer requirements, BC food safety programs, BC specifications, regulatory requirements and claims. This position will maintain close working relationships with various departments including: Food Safety, Microbiology, R&D, Regulatory Affairs and our Commercial Teams to ensure alignment with internal and customer expectations.

KEY RESPONSIBILITIES:

Provides professional and timely responses to customer technical documentation requests and questions.

Conduct customer specification reviews and align requirements with BC requirements/capabilities, negotiate and offer alternative options where appropriate.

 Assures the implementation of customer requirements into BC Quality Systems including the certificate profiles.

 Analyzes customer inquiries to identify recurring questions and areas for improvement and efficiency.

Where appropriate, identifies improvement areas, define and follow up on the action plans.

Understands, review and provides feedback on the impact of projects regarding customer requirements.

Ensures constant communication with all parties involved in order to maintain the integrity of the documentation systems, technical and regulatory database.

Responsible for managing online documentation websites for our different user groups.

Maintain inspection plants and certificate profiles for testing and customer COA’s as needed.

Prepare documentation to help support plants with audit requirements and maintain certification files as needed.

Scope:  LATAM

ABOUT YOU:

● Bachelor Degree in Food Science/Food Technology or equivalent.

● Knowledge of Food Regulations, GMP, HACCP and Basic Micro.

● FSMA knowledge is a plus.

● Basic food process operations (ideally Confectionery, Biscuits, Snacks, Nuts, ice-cream, Fillings).

● Min. 3 years experience in similar roles.

● Excellent verbal and written communication skills.

● Computer Software Programs such as word, excel, SAP experience a plus.

● Fluent in English and Portuguese. Good communication skills in Spanish.

Location:  Paulista Avenue - Hybrid (3 x 2)

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