Client Advisor

1 semana atrás

São Paulo, Brasil Burberry Limited Tempo inteiro
INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. 

Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products. 

As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.    
 

RESPONSIBILITIES

SERVICE AND SALES 

Meet and exceed individual and store sales and other commercial KPIs  

Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction 

Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling 

Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client. 

Be efficient in following-up and delivering after-sales services to our clients 

Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required 

Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines 

Foster team work and a positive work climate 

CLIENT ENGAGEMENT 

Build meaningful relationships with Clients 

Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases. 

Capture new luxury clients to grow the individual and store client book with a commercial objective mindset 

Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests 

PERSONAL PROFILE

A proven track record in delivering sales and exceeding targets 

Previous experience in Clientelling  

A strong interest in fashion, art and culture  

Strong product knowledge and good understanding of store retail operations 

Understanding of competitor products  

Experience in working as part of a team 

Fluent in local language; English proficiency is desirable 

Other language knowledge is desirable 

Demonstrates Confidence, Curiosity, Conviction, and Care  

Enjoys being part of a team 

Energetic, Pro-active and self-motivated 

Detail-oriented and creative with a passion for selling  

Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels 

Results driven and commercial mindset   

Flexible, collaborative and adaptable approach to work 

MEASURES OF SUCCESS

Individual sales performance and KPI’s (Appointments, UPT, ATV & AUR) 

Service targets (Guest Experience, Net promoter score) 

New client acquisition (conversion and retention) 

Number of appointments held on a monthly basis 

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

 

Posting Notes: Brazil || Not Applicable || Sao Paulo || RETAIL OFFLINE || MAINLINE || n/a ||

  • Client Advisor

    2 semanas atrás

    São Paulo, São Paulo, Brasil Louis Vuitton Malletier Tempo inteiro

    Position:Louis Vuitton South America is seeking a highly motivated, curious and customer focused Client Advisor with an undeniable passion for creating memorable experiences for our worldly clientele.As a Client Advisor, you will be an ambassador of our Brand, ensuring that every Client is treated according to the Louis Vuitton promise. By striving to...

  • Client Advisor

    2 semanas atrás

    São Paulo, São Paulo, Brasil Louis Vuitton Tempo inteiro

    POSTELouis Vuitton South America is seeking a highly motivated, curious and customer focused Client Advisor with an undeniable passion for creating memorable experiences for our worldly clientele.As a Client Advisor, you will be an ambassador of our Brand, ensuring that every Client is treated according to the Louis Vuitton promise. By striving to discover...

  • Client Advisor

    2 semanas atrás

    São Paulo, São Paulo, Brasil Louis Vuitton Tempo inteiro

    POSTEA Louis Vuitton South America está buscando um Client Advisor altamente motivado, curioso e focado no cliente com uma paixão inegável por criar experiências memoráveis para nossos clientes. Como Client Advisor, você será um embaixador da nossa Marca, garantindo que cada Cliente seja tratado de acordo com a promessa da Louis Vuitton.Ao se...

  • Client Advisor

    4 semanas atrás

    Sao Paulo, Brasil Louis Vuitton Malletier Tempo inteiro

    **Position**: Louis Vuitton South America is seeking a highly motivated, curious and customer focused Client Advisor with an undeniable passion for creating memorable experiences for our worldly clientele. As a Client Advisor, you will be an ambassador of our Brand, ensuring that every Client is treated according to the Louis Vuitton promise. By striving to...

  • Client Advisor

    4 semanas atrás

    Sao Paulo, Brasil Louis Vuitton Tempo inteiro

    POSTE Louis Vuitton South America is seeking a highly motivated, curious and customer focused Client Advisor with an undeniable passion for creating memorable experiences for our worldly clientele. As a Client Advisor, you will be an ambassador of our Brand, ensuring that every Client is treated according to the Louis Vuitton promise. By striving to...

  • Client Advisor

    3 meses atrás

    São Paulo, São Paulo, Brasil Burberry Limited Tempo inteiro

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...

  • Client Advisor

    4 semanas atrás

    São Paulo, São Paulo, Brasil Burberry Limited Tempo inteiro

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...

  • Client Advisor

    2 meses atrás

    Sao Paulo, Brasil Burberry Tempo inteiro

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment...

  • Client Advisor

    2 semanas atrás

    São Paulo, São Paulo, Brasil Cartier Tempo inteiro

    Reference Code: 99257Client Advisor: São Paulo, SP, BR PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by...

  • Senior Client Advisor

    2 semanas atrás

    São Paulo, São Paulo, Brasil Fendi Tempo inteiro

    Position:Overview:The Senior Client Advisor is responsible for providing outstanding customer service, exceeding their sales goals, and mentoring the other sales associates. Through product knowledge, elevated operational foresight, they will build an outstanding internal and external client experience and supports Fendi's dedication to...

  • Senior Client Advisor

    2 semanas atrás

    São Paulo, São Paulo, Brasil Fendi Tempo inteiro

    Company: Fendi Country / Region : Brazil City : Sao Paulo Business group: Fashion & Leather Goods Contract type: Permanent Job Function: Retail Experience required: Minimum 3 years Reference No: FEND02963 Date of publication:POSITIONOverviewThe Senior Client Advisor is responsible for providing outstanding customer service, exceeding their sales goals, and...

  • Client Advisor

    4 semanas atrás

    Sao Paulo, Brasil Cartier Tempo inteiro

    Reference Code: 99257**Client Advisor**: - São Paulo, SP, BR- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are...

  • Client Advisor

    1 semana atrás

    São Paulo, Brasil Cartier Tempo inteiro

    MAIN PURPOSE The Client Advisor’s mission is to provide an exceptional customer experience and to achieve the sales objectives of the Maison. Act as a Maison Ambassador and uphold boutique image standards. Proactively learn, develop and share knowledge with the team. Identify and execute client development plans with a long-term perspective. Operate...

  • Client Advisor

    Há 6 dias

    São Paulo, Brasil Richemont Tempo inteiro

    MAIN PURPOSE   The Client Advisor’s mission is to provide an exceptional customer experience and to achieve the sales objectives of the Maison. Act as a Maison Ambassador and uphold boutique image standards. Proactively learn, develop and share knowledge with the team. Identify and execute client development plans with a long-term perspective....

  • Client Advisor

    2 meses atrás

    São Paulo, Brasil Dolce & Gabbana Tempo inteiro

    Dolce & Gabbana, líder no mercado de luxo, tem uma oportunidade de carreira excepcional disponível na Vila Olímpia - São Paulo . Estamos em busca de um excepcional Client Advisor - CASA  para compor nosso time, veja abaixo os detalhes desta posição: Objetivo Ser um embaixador da marca; Garantir que cada cliente seja tratado de acordo com as...

  • Client Advisor

    4 semanas atrás

    São Paulo, Brasil Dolce & Gabbana Tempo inteiro

    Dolce & Gabbana, líder no mercado de luxo, tem uma oportunidade de carreira excepcional disponível na Vila Olímpia - São Paulo . Estamos em busca de um excepcional Client Advisor - CASA  para compor nosso time, veja abaixo os detalhes desta posição: Objetivo Ser um embaixador da marca; Garantir que cada cliente seja tratado de acordo com as...

  • Client Advisor

    4 semanas atrás

    São Paulo, Brasil Dolce & Gabbana Tempo inteiro

    Dolce & Gabbana, líder no mercado de luxo, tem uma oportunidade de carreira excepcional disponível na Vila Olímpia - São Paulo . Estamos em busca de um excepcional Client Advisor - CASA  para compor nosso time, veja abaixo os detalhes desta posição: Objetivo Ser um embaixador da marca; Garantir que cada cliente seja tratado de acordo...

  • Manager Marketing Services, Advisors Client

    3 semanas atrás

    Sao Paulo, Brasil Mastercard Tempo inteiro

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Client Advisor

    2 semanas atrás

    São Paulo, São Paulo, Brasil Moncler Tempo inteiro

    < Our Stores< Our StoresOUR STORES:Engaging directly with clients through every channel and touch point, involving them, understanding their expectations - even when unspoken - and creating unique and distinctive experiences in its stores, are the cornerstones of the relationship that the Moncler strives to develop with its community to never stop surprising...

  • Consultant, Advisors Client Services, Performance

    2 semanas atrás

    São Paulo, São Paulo, Brasil Mastercard Tempo inteiro

    Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...