Data Center Technician

Há 1 mês

Guarulhos, Brasil NetSource Tempo inteiro
The datacenter technician is a specialist who provides our customers with all support and assistance regarding technical matters and deployment of new equipment and projects, either personally visiting customers site or following up on calls and being able to collaborate and/or assign tasks to other technicians remotely and monitoring to ensure the tickets are completed according to the quality standards established. The technician also provides instructions on new products and is responsible for warranty returns (RMA). The datacenter technician also participates in discussions with our global team, providing feedback and sharing day-to-day experiences, aiming at enhancement of our tools and processes and constantly improving our products and services delivered.

KEY RESPONSIBILITIES AND FUNCTIONS
Responsible for support, repairs and assistance in respect to technical issues, onsite and remote.
Responsible for setting up the test environment at the customer site.
Troubleshooting faulty hardware systems and provide appropriate solutions.
Management of Incident tickets, acting directly on repairs or assisting on assignment of tasks to other technicians and providing remote support.
Responsible for field support during integration projects.
Responsible for customer satisfaction and service quality.
Responsible for local inventory and processing RMA.
Deliver feedback from customers to the appropriate team.
Monitoring KPIs and development of management reports/presentations/manuals/handbooks.
Follow guidance and work closely with local, Regional or Global leadership
Special circumstances/Working conditions:

Have your own vehicle and willingness to travel
Be able to work on flexible hours and occasional overtime.
The responsibilities mentioned above are not limiting and it is expected that whenever possible the employee can go beyond the aforementioned capabilities, exceeding expectations and thus creating opportunities for growth and evolution along with the company.

KNOWLEDGE AND SKILLS
Excellent communication and social skills.
Discretion, confidentiality, independent judgment and professionalism representing the Company;
Knowledge/experience in repair and maintenance of computer hardware, especially in Datacenter environments (Rack / Server / Cabling / Network);
Ability to regularly lift and move server systems that weigh up to 30Kg. Attention to detail and accuracy while troubleshooting;
Working knowledge of Linux, Windows Server and WinPE OS;
Familiarity with SW and FW tools of various Server OEMs;
Basic knowledge of MS office: Word, Excel, PowerPoint, Outlook and SharePoint;
Basic knowledge of inventory management;

LINGUAGES
Excellent communication in English; oral and written skills. ( Mandatory )
Excellent communication in Portuguese; oral and written skills. ( Mandatory )
Knowledge of Spanish will be considered an advantage.
Abilities

Strong ownership and ability to work autonomously.
Ability to prioritize work demand, accurately estimating the time and effort required to complete each task.
Proactivity to explore opportunities, identify potential problems and propose solutions.
Ability to use time, energy and resources effectively to achieve established goals.
Team Player and ability to work successfully with geographically dispersed teams and customers.
Education

Technical courses, specializations or certifications in IT.
Higher degree (Preferably IT related)

Experience
Minimum 2 years of experience with repair and maintenance of IT products and services.
Desirable experience in similar activity in Datacenter.
  • Número de vagas: 2
  • Local de trabalho: Guarulhos, SP
  • Regime de contratação de tipo: Efetivo – CLT
  • Jornada: Período Integral
  • Área e especialização profissional: Informática, TI, Telecomunicações - Infraestrutura
  • Nível hierárquico: Analista
VALORIZADO

Tempo de experiência: Entre 1 e 3 anos

  • Data Center Technician

    3 semanas atrás

    Guarulhos, São Paulo, Brasil NetSource Tempo inteiro

    The datacenter technician is a specialist who provides our customers with all support and assistance regarding technical matters and deployment of new equipment and projects, either personally visiting customers site or following up on calls and being able to collaborate and/or assign tasks to other technicians remotely and monitoring to ensure the tickets...

  • Network Voice Analyst

    4 semanas atrás

    Guarulhos, Brasil HCLTech Tempo inteiro

    role and responsibilities:• Patch phone ports to switch as needed.• Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams• Troubleshoot and replace network switch chassis blades when required.• Adding memory/flash to an existing Non-End User Devices or Device;• Patching, moving...

  • Network Voice Analyst

    3 semanas atrás

    Guarulhos, São Paulo, Brasil Hcltech Tempo inteiro

    wwwhcltechcomYour role and responsibilities: Patch phone ports to switch as needed. Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams Troubleshoot and replace network switch chassis blades when required. Adding memory/flash to an existing Non-End User Devices or Device; Patching,...

  • Network Voice Analyst

    3 semanas atrás

    Guarulhos, São Paulo, Brasil Hcltech Tempo inteiro

    Your role and responsibilities: Patch phone ports to switch as needed. Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams Troubleshoot and replace network switch chassis blades when required. Adding memory/flash to an existing Non-End User Devices or Device; Patching, moving an...

  • Network Voice Analyst

    3 semanas atrás

    Guarulhos, São Paulo, Brasil Hcltech Tempo inteiro

    role and responsibilities: Patch phone ports to switch as needed. Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams Troubleshoot and replace network switch chassis blades when required. Adding memory/flash to an existing Non-End User Devices or Device; Patching, moving an existing...

  • Network Voice Analyst

    Há 1 mês

    guarulhos, Brasil HCLTech Tempo inteiro

    Your role and responsibilities: • Patch phone ports to switch as needed. • Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams • Troubleshoot and replace network switch chassis blades when required. • Adding memory/flash to an existing Non-End User Devices or Device; ...

  • Network Voice Analyst

    Há 1 mês

    Guarulhos, Brasil HCLTech Tempo inteiro

    www.hcltech.comYour role and responsibilities: • Patch phone ports to switch as needed. • Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams • Troubleshoot and replace network switch chassis blades when required. • Adding memory/flash to an existing Non-End User Devices or...

  • Network Voice Analyst

    Há 1 mês

    Guarulhos, Brasil HCLTech Tempo inteiro

    www.hcltech.comYour role and responsibilities: • Patch phone ports to switch as needed. • Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams • Troubleshoot and replace network switch chassis blades when required. • Adding memory/flash to an existing Non-End User Devices or...

  • Network Voice Analyst

    3 semanas atrás

    Guarulhos, São Paulo, Brasil HCLTech Tempo inteiro

    Your role and responsibilities: • Patch phone ports to switch as needed. • Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams • Troubleshoot and replace network switch chassis blades when required. • Adding memory/flash to an existing Non-End User Devices or Device; •...

  • Network Voice Analyst

    Há 1 mês

    Guarulhos, SP, Brasil HCLTech Tempo inteiro

    Your role and responsibilities: • Patch phone ports to switch as needed. • Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams • Troubleshoot and replace network switch chassis blades when required. • Adding memory/flash to an existing Non-End User Devices or Device; •...

  • Vendedor - Call Center Ativo de Vendas

    2 semanas atrás

    Guarulhos, Brasil Premium Talents Tempo inteiro

    Experiência comprovada em função com rotinas de atendimento consultivo e personalizado via telefone. Vendas de telefonia móvel, telefonia fixa, pabx em nuvem, internet dedicada, office 365, cloud, data center, segurança, gestão, locação de equipamentos e gerenciamento de contas. Produtos e serviços **Local de Trabalho**: Parque Continental I |...

  • Vendedor - Call Center Ativo De Vendas

    3 semanas atrás

    Guarulhos, São Paulo, Brasil Premium Talents Tempo inteiro

    Experiência comprovada em função com rotinas de atendimento consultivo e personalizado via telefone.Vendas de telefonia móvel, telefonia fixa, pabx em nuvem, internet dedicada, office 365, cloud, data center, segurança, gestão, locação de equipamentos e gerenciamento de contas.Produtos e serviçosLocal de Trabalho:Parque Continental I | Guarulhos...

  • Vendedor - Call Center Ativo de Vendas

    3 semanas atrás

    Guarulhos, São Paulo, Brasil Premium Talents Tempo inteiro

    Experiência comprovada em função com rotinas de atendimento consultivo e personalizado via telefone.Vendas de telefonia móvel, telefonia fixa, pabx em nuvem, internet dedicada, office 365, cloud, data center, segurança, gestão, locação de equipamentos e gerenciamento de contas.Produtos e serviçosLocal de Trabalho: Parque Continental I | Guarulhos...

  • Network Voice Analyst

    3 semanas atrás

    Guarulhos, São Paulo, Brasil HCLTech Tempo inteiro

    Role and Responsibilities: Patching phone ports to switches as required. Troubleshooting fiber link issues between switches - Visualizing errors and effectively communicating with remote technical teams. Troubleshooting and replacing network switch chassis blades when necessary. Adding memory/flash to existing Non-End User Devices or Device. Patching and...

  • Assistente de Infraestrutura de Redes

    Há 1 mês

    Guarulhos, Brasil Brasil TecPar Tempo inteiro

    **Principais Atividades**: Auxiliar em instalações e manutenções em redes de backbone, sites, data centers, clientes corporativos de telecomunicações, rádio frequências e instalações em torres de transmissões; Participar de programa de treinamento quando convocado; Executar as atividades prezando pela segurança no trabalho e zelando pelo...

  • Operador de Loja

    2 semanas atrás

    Guarulhos, Brasil Kanzen Pet Center Tempo inteiro

    Atendimento ao Cliente: Candidatos de preferencialmente de 35 a 50 a.nos Receber os clientes de forma cortês e atenciosa. Oferecer assistência e orientação sobre produtos e serviços relacionados a animais de estimação. Vendas e Cobrança: Realizar vendas de produtos e serviços, incluindo alimentos para animais, acessórios, brinquedos e produtos...

  • Operador de Loja

    3 semanas atrás

    Guarulhos, São Paulo, Brasil Kanzen Pet Center Tempo inteiro

    Atendimento ao Cliente:Candidatos de preferencialmente de 35 a 50 a.nosReceber os clientes de forma cortês e atenciosa.Oferecer assistência e orientação sobre produtos e serviços relacionados a animais de estimação.Vendas e Cobrança:Realizar vendas de produtos e serviços, incluindo alimentos para animais, acessórios, brinquedos e produtos de...

  • Televendedora

    3 semanas atrás

    Guarulhos, São Paulo, Brasil Hamonir Tempo inteiro

    Fazer captação de novos clientes.Tipo de vaga: Tempo integral, Efetivo CLTSalário: R$1.950,00 - R$3.000,00 por mêsBenefícios: Assistência médica Assistência odontológica Cesta básica Plano de Incentivo ValetransporteHorário de trabalho: Dias úteis e finais de semana Turno de 8 horasTipos de pagamento adicional: 13o salário Comissão Plano de...

  • Vendedor de Loja

    3 semanas atrás

    Guarulhos, Brasil VIP Telecom Tempo inteiro

    Fazemos parte do Grupo Alloha Fibra, a maior empresa independente de fibra óptica no Brasil. Somos uma empresa do segmento de Telecomunicações com infraestrutura própria de Data Center e rede metropolitana de fibra óptica, e que oferece soluções de dados e voz por meio de produtos de Internet dedicada, Banda Larga e Voz, visando conectar pessoas e a...

  • Assistente Customer Service

    Há 1 mês

    Guarulhos, Brasil Grupo VRS Tempo inteiro

    Acompanhar a chegada de pedidos, identificar e atender as necessidades dos clientes, confirmando datas de entrega e envio de cronogramas aos clientes, bem como registrar informações, acompanhar as entregas e informar possíveis atrasos com antecedência; Executar serviços de manutenção mecânica corretiva e preventiva em máquinas e equipamentos; ...