Underwriting Assistant

Underwriting Assistant

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About the role

What you need to know:

This position will be in the Customer Service/Underwriting Support team within the Operations & Service function.  The role will focus on supporting and servicing all lines of Business across Consumer and Commercial.

• Investigate and resolve routine customer enquiries at first point of contact, ensuring the delivery of an efficient and effective service to Customers and Brokers.
• Analyze, screen and prepare Renewals for issuance
• Responsible for actively ensuring the retention of the customer base which includes promoting policy benefits to existing customers.
• Compile data and conduct routine tasks to support Underwriters.
• Collate, filter and prepare data in preparation for Offshore processing and respond to queries arising from same.
• Liaising with Claims and Finance Departments to resolve queries in a quick and efficient manner.
• Produce reports on an ad hoc basis 
• Contribute to the development and maintenance of standards, policies and procedures regarding customer service. Maintain Company standard during all interactions
• Quality review testing on both offshore and local Processes to ensure CPC compliance.  
• Participate in developing and recommending changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
• Provide back-up support to other team members.

What we’re looking for:

• Previous experience working in the insurance industry preferred
• Hold a recognized MCC qualification (or be grandfathered) or be working towards a recognised qualification
• Strong working knowledge of MS Office Applications
• Strong written and oral communicational skills supported by a friendly and outgoing disposition
• Methodical, accurate and strong attention to detail.
• Organized, with good planning/time management skills to achieve tight deadlines/targets

A look at our benefits

At AIG, we have a 100-year legacy of working to make the world a better place.  And that begins with our employees. We’re proud to offer a competitive salary along with annual performance related bonus and a range of employee benefits and resources that help you protect what matters most; a company funded health care scheme, a competitive holiday allowance with an additional two company days per year, automatic enrolment into a generous defined contribution pension scheme, smarter travel options such as bike to work and tax saver travel scheme, staff discounts and wellbeing initiatives. We provide a variety of leaves for personal, health, and family needs. We also offer volunteer days, for example, the “Giving Back” program allows you to take up to 16 hours a year to volunteer in your community.

We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.