Insurance Underwriter Assistant
Há 1 mês
This position is part of the Customer Service/Underwriting Support team within the Operations & Service function at AIG. The role will focus on supporting and servicing all lines of Business across Consumer and Commercial.
Key Responsibilities:- Investigate and resolve routine customer enquiries at first point of contact, ensuring the delivery of an efficient and effective service to Customers and Brokers.
- Analyze, screen and prepare Renewals for issuance.
- Responsible for actively ensuring the retention of the customer base which includes promoting policy benefits to existing customers.
- Compile data and conduct routine tasks to support Underwriters.
- Collate, filter and prepare data in preparation for Offshore processing and respond to queries arising from same.
- Liaising with Claims and Finance Departments to resolve queries in a quick and efficient manner.
- Produce reports on an ad hoc basis.
- Contribute to the development and maintenance of standards, policies and procedures regarding customer service. Maintain Company standard during all interactions.
- Quality review testing on both offshore and local Processes to ensure CPC compliance.
- Participate in developing and recommending changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
- Provide back-up support to other team members.
- Previous experience working in the insurance industry preferred.
- Hold a recognized MCC qualification (or be grandfathered) or be working towards a recognized qualification.
- Strong working knowledge of MS Office Applications.
- Strong written and oral communicational skills supported by a friendly and outgoing disposition.
- Methodical, accurate and strong attention to detail.
- Organized, with good planning/time management skills to achieve tight deadlines/targets.
AIG is a leading global insurance organization with a 100-year legacy of working to make the world a better place. We offer a competitive salary, annual performance-related bonus, and a range of employee benefits and resources that help you protect what matters most.
We provide a variety of leaves for personal, health, and family needs. We also offer volunteer days, for example, the "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community.
We believe in fostering our employees' development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
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