Document Advisor Associate II

7 meses atrás

Rio de Janeiro, Brasil Xerox Tempo inteiro

Purpose:


• Added to Job Family Service Delivery - CR in scan/refresh process
• The role holder works as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following:

• Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)

• Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)

• Contributing to service transformation and business growth (KPI: Further profitable service revenue)

Specific:
• The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.

General:
• Intermediate level job with some work experience

• Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise

• Identifies problems in straightforward situations, and makes sound decisions using standard procedures

• Works within established procedures with a moderate degree of supervision

Primary Responsibilities:
• To act as primary source of advice for all document production and/or communication needs of the client

• To understand the client's business goals and communication challenges in order to identify and deliver innovative, value-added solutions

• To build and maintain client relationships, that ensure the role becomes the primary and central source for trusted advice for all document production and communication needs of the client business units

• Implement the document management strategies and solutions, developed in partnership with the client, which ensure the delivery of a cost-effective product or communication technique, that is appropriate for the client's business requirements

• Rationalize and consolidate deliverables, identify and develop opportunities for cost savings and process improvements

• Advise clients on the best production methods to ensure document effectiveness, efficiency and quality.

• Manage document lifecycle/production from concept to delivery to meet client requirements and corporate standards (except where Xerox manage production printing)

• Meet or exceed agreed SLA measures for the client and Xerox.

• Maintain client satisfaction / resolve queries / issues

• Managing stock and budgets to optimum levels where appropriate

• Support functions to re-engineer client processes to yield improvements, using appropriate Lean Six Sigma techniques

• Maximize financial efficiencies (including tax VAT) for the client and Xerox

• Collate relevant management information as specified

• Build and maintain external supplier relationships

• Able to negotiate on cost and delivery timescales within the context of the project

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