Service Coordinator

3 semanas atrás

Sao Paulo, Brasil Lenovo Tempo inteiro

Description and Requirements

The SMO (Services Management Office) Service Coordinator will support the Service Delivery Manager deliver an efficient service to Lenovo Device as a Service (DaaS) / Managed Services customers.

We are seeking candidates ideally with experience in the following disciplines: -


Order Management

Processing orders for new devices, and re-deploying existing devices Support the device forecasting process Order Management – Order to Install process Oversee configuration of Desktop, Laptop and Tablet devices Monitor and manage the inventory levels Utilize Order Management tools

Account Management

Can translate contract terms into operational deliverables Manage the service lifecycle of deployed devices Creation of customer invoices Well versed in Purchase Order administration

Service Management & Productivity Improvement

Experience in an Account Operations environment Manage incidents and requests from clients Facilitate a resolution to any technical escalations Prepare documentation to track and report on SLA performance Identify and support initiatives to improve client service delivery Build solid working relationships with partners & suppliers

Client Experience

Interact with the clients Facilitate an answer to any queries associated with their aligned contract(s) Be on top of any issues within their customer environment Demonstrate an obsession to maximize client satisfaction levels

Position Requirements

• 1-2 years project coordination experience, ideally in a services environment

• Fluent in English

• Experience with ticketing tools (preferably ServiceNow & SAP)

• Skilled in Excel / Reporting

• Persistent, detail oriented, able to multitask

Must have a good attitude towards learning, and implementing change Additional Locations : * Brazil - São Paulo - São Paulo * Brazil - São Paulo - Sao Paulo * Brazil * Brazil - São Paulo * Brazil - São Paulo - São Paulo , * Brazil - São Paulo - Sao Paulo

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