Client Advisor

4 semanas atrás


São Paulo, Brasil Michael Page Tempo inteiro
  • Atuar em todas as etapas do ciclo de vida do cliente, prospecção, venda, consignação, pagamento, pós-venda e relacionamento de acordo com os modelos estabelecidos;
  • Atuar como personal stylists/consultor (a) de imagem dos clientes;
  • Atender clientes presencialmente, na loja e em eventos externos, e remotamente, de acordo com o modelo estabelecido pela empresa, criando uma experiencia de compra envolvente, positiva e segura;
  • Atuar no atendimento, acompanhamento e interface com clientes nos serviços de pós-venda;
  • Desenvolver o relacionamento com clientes de sua base, fazendo ativações de forma pro-ativa, complementando as ações de relacionamento da empresa;
  • Captar clientes através dos canais de mídias sociais da empresa e convertê-los para sua carteira de clientes, proporcionando experiência de compra exclusiva e de acordo com os padrões da empresa;
  • Trabalhar com foco no resultado, sempre buscando atingir as metas mensais e trimestrais estabelecedidas pela Gerência Comercial e atuando de acordo com os princípios e valores da empresa;
  • Auxiliar no design e desenvolvimento de produtos quando as peças do estoque não atenderem a necessidade da cliente;
  • Atuar na montagem e desmontagem diária de vitrines, de acordo com os modelos estabelecidos, bem como na definição de novos lay-outs periodicamente, a cada troca de coleção;
  • Zelar pela organização e limpeza da sala de vendas e do seu espaço de trabalho, atuando para sanar eventuais irregularidades sempre que necessário;
  • Atuar no planejamento, montagem e desmontagem de eventos externos;
  • Atuação em ações de ativação de mailing e manutenção de relacionamento com clientes.

Fixo + variável de acordo com as vendas

  • Excelente habilidade de relacionamento, comunicação e negociação;
  • Ser excelente comunicador remoto, com habilidades de utilizar muito bem ferramentas como vídeo;
  • Customer Centric - ver o cliente em primeiro lugar nas suas prioridades;
  • Atenção aos detalhes;
  • Ter ambição;
  • Senso estético, ótima em styling, gostar de tendência/moda;
  • Habilidade de gerenciar vários atendimentos remotos ao mesmo tempo;
  • Iniciativa (estudar o cliente, enxergar oportunidades de vendas);
  • Conhecimento da indústria do luxo, especialmente da moda e joalheria, incluindo tendências, designers e marcas atuais;
  • Familiaridade com ferramentas de mídias digitais.

Ter disponibilidade para evetuais viagens.

Client Advisor/Representante Comercial em Joalheiria de luxo.


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