CS&L CDT Manager

2 semanas atrás


São Bernardo do Campo, Brasil Colgate-Palmolive Tempo inteiro

No Relocation Assistance Offered
# 161039 - Sao Bernardo do Campo, Sao Paulo, Brazil

Objective

Establish strategic partnerships with clients, assisting in optimizing logistical processes to enhance results for both Colgate and clients through effective client communication, order portfolio evaluation processes, and collaborative projects. Lead the digital transformation of Customer Service and Order Analysis to bring greater operational agility and efficiency, predictive data analysis, superior customer service, and innovation.

Responsibilities

Develop projects and processes to enhance customer service through logistical efficiencies (service level, product availability, costs).

Develop and coordinate projects that help the Sales Department achieve its objectives (order portfolio analysis, scheduling and delivery tracking).

Lead digital transformation projects in the Customer Service area alongside internal teams and consultancies.

Competencies

Strong analytical and negotiation skills. Financial knowledge. Strategic vision. Priority setting. Effective communication skills and engagement with stakeholders, both internal and external. Digital and transformation mindset.

Technical Skills

SAP HANA. Snowflake, RPA, DOMO. Google Tools. Data Analytics.

Interface Areas

Internal: E2E, HR, Marketing, Sales, Finance, CS&L Divisional Team, GIT. External: Commercial team and clients' logistics team.

Required Qualifications

Bachelor's degree Related professional experience. Advanced level of English.

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