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CS Field Operation – Manager

3 meses atrás

São Paulo São Paulo, Estado de São Paulo, Brasil Samsung Electronics Tempo inteiro

Who are we?

Samsung Electronics has grown into one of the world’s leading technology companies, and is recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world and we are proud to bring the creativity and diversity of its talented people who drive this transformation.

The success of our company reflects the determination and talent of our people, in connection with our key corporate values: People, Excellence, Change, Integrity and Co-prosperity.


Position

CS Field Operation – Manager


Job Description

We are seeking a highly qualified and motivated Service Centers and Field Operations Manager to join our team. This pivotal role involves managing and optimizing the performance of our service centers and field operations, ensuring seamless integration with internal teams and the effective implementation of global policies and projects. If you are a strategic thinker with strong leadership skills and a passion for excellence in customer service, we want to hear from you.


Roles and responsibilities:

  • Service Centers’ performance Management and Support
  • SVC Network Coverage Optimization
  • Evaluate and develop new service partners
  • Manage service partners contracts
  • Field Service Team Management
  • Interact with other internal areas to ensure prompt and adequate support (logistics, parts, warranty, Contact Center and also Legal area to provide solutions and make objectives happen
  • Local Deployment of global policies and projects


Background & Experience

  • Bachelor's degree in Business Administration, Sales, Marketing, or a related field
  • At least 5 years of experience in Customer Services
  • Experience with Field operation and vendor relationship/management
  • Strong leadership, interpersonal, and communication skills
  • Ability to multitask, prioritize, and manage competing demands effectively
  • Proficient in Microsoft Office Suite, particularly Excel and PowerPoint
  • English Level: Minimum - > Advanced


Why is Samsung Electronics the place to be?

• You will be part of a dynamic and global team, constantly interacting with different cultures.

• You will have the chance to influence the local team with strategy by identifying local trends and ideas, which can become seeds for future projects in one of the world's most innovative companies.