Field Service Manager

1 semana atrás


São José dos Campos, São Paulo, Brasil Raytheon Technologies Tempo inteiro

Job Summary

We are seeking a highly skilled Field Service Manager to join our team at Raytheon Technologies. As a Field Service Manager, you will be responsible for coordinating product service evaluations, aircraft software upgrades, field campaigns, retrofits, and other remedial programs on Collins hardware in service with customers' fleets.

Key Responsibilities

  • Coordinate product service evaluations, aircraft software upgrades, field campaigns, retrofits, and other remedial programs on Collins hardware in service with customers' fleets.
  • Document customer expectations, fleet health, and technical issues raised during customer visits in periodic written customer contact reports.
  • Collect and communicate the voice of the customer and provide technical advisement to internal Collins aftermarket teams regarding customer concerns.
  • Report significant product performance issues from the field to Collins internal stakeholders.
  • Manage the overall customer relationship as part of an effective customer core team consisting of the Airline Support Manager, Customer Business Director, Product Performance Manager, and contacts from other Collins business units.
  • Assist customer's engineering, maintenance, quality, material, purchasing, production, and training personnel in the operation, maintenance, repair, and installation of Collins products.
  • Awareness of customer's spares, repairs, and warranty and account receivable requirements as they relate to Collins.
  • Work together with cross-functional teams, including sales, peer FSMs/ASMs in the region, field service, and engineering from other business units to handoff issues.
  • Approximately 30% travel is required, mainly local travel to customer facilities in the region. Occasional international travel to other customers in Latin America and/or a Collins facility can be required.

Requirements

  • Strong technical knowledge of Collins products and services.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Ability to travel up to 30% of the time.


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