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Service Operations Manager
2 meses atrás
Job Title: Service Manager
Company: LGMG
Job Summary:
We are seeking a highly skilled Service Manager to join our team at LGMG. The ideal candidate will have a strong background in customer technical support, troubleshooting, and feedback. This role requires excellent communication skills, both verbal and written, to effectively interact with dealers and customers.
Responsibilities:
- Provide customer technical support, troubleshooting, and feedback to ensure customer satisfaction.
- Guide and track customers' product rectification to ensure timely resolution.
- Organize on-site training and provide on-site feedback to customers to enhance their product knowledge.
- Assist with difficult customer issues and work with assigned dealerships to promote the use of LGMG service parts.
Qualifications:
- Bachelor's degree or equivalent experience in a related field.
- Minimum 5+ years of experience in the AWP (Aerial work platform) areas.
- Excellent verbal and written communication skills to converse with dealers and customers.
- Ability to read, write, and speak the English language fluently.
- Ability to drive and travel as required.
