Junior Revenue Success

Há 1 mês

São Paulo, Brasil AccorCorpo Tempo inteiro
Job Description

As a member of the Global Onboarding & Success team, reporting to the Team Leader of Revenue Excellence Center, located in France, you will play a pivotal role in supporting the global revenue management ambition to provide Revenue Management Systems, and Revenue Management Expertise to our 5500+ hotels worldwide.

These projects encompass onboarding of new hotels on Revenue Management Systems, ticketing management and efficiency optimization, steady-state support initiatives, business process and procedure updates, and the deployment of new capabilities within the Global Revenue Management Systems to hotels worldwide – with strong emphasis on revenue management knowledge and business practice.

The person will facilitate cross-functional team collaborations as well as to support hubs in the definition and implementation of their roll-out strategy. The person will be part of a global team and will need to be able to have remote leadership.

What you will be doing:

  • Onboard: Facilitate the onboarding of new hotels with their chosen solution or with a new functionality.
  • RMS Expertise: Assist hotel on the distribution set-up and RMS set-up for successful go live. Providing knowledge and experience with RM Solutions including configuration, functionality and troubleshooting in support of:
  • Project management: Detailing initial project plan and answering any queries from hotels & users related to initial implementation; Proactive problem diagnosis, troubleshooting, and resolution.
    Technical support: Ensuring new onboarded hotels have the necessary technical assistance to set up their software.
  • Change Management: Partnering with hubs to support change management required, identify opportunity & risks for the projects, manage communications, and overall hotel & user satisfaction.
  • Ticketing Management: Expertly manage the customer service queue, providing accurate guidance in response to tickets logged by RMS users and regional colleagues.
  • Escalation Expertise: Proactively identify tickets requiring immediate escalation and ensure timely resolution in adherence to our team's service level agreements at Accor.
  • Second-Level Support: Serve as the second level of support for Revenue Management Systems and related business processes, addressing questions on System Functionality, Data Configuration, Conceptual/Analytical Questions, Forecast and Decision Questions, Business Processes, Forecast Validation, and Revenue Management Systems Workflows.
  • Data Analysis: Conduct ad hoc reports, audits, and analysis as needed, covering topics such as System Usage, Escalated Support Calls, Data Integrity, and System Performance.
  • Customized Approach: Learn and adapt to implementation and support processes, tailoring your approach to achieve goals specific to distinct brands and regions.
  • Solid Understanding: Maintain a strong grasp of Accor’s Revenue Management business processes, encompassing various brands and current systems, including IDeaS G3, Lite, OTAI, BI tools, S&C Tools, PMS & CRS

Qualifications

Your experience and skills include:

  • Experience with revenue management systems.
  • Revenue management or hotel pricing knowledge is a bonus.
  • Fluent English skills
  • Technology savvy with an understanding of BI tools/processes
  • Working knowledge of PMS (property management systems), CRS (central reservation systems), Channel Management, and onward distribution.


Additional Information

Work Locations:

  • São Paulo Accor Office (Pinheiros)
  • Hybrid work format, three times a week in the office
  • Reporting to the Team Leader of Revenue Excellence Center, located in France

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