Junior Revenue Success
3 semanas atrás
Hospitality is a work of heart, Join us and become a Heartist®.
Job DescriptionAs a member of the Global Onboarding & Success team,
reporting to the Team Leader of Revenue Excellence Center, located in France , you will play a pivotal role in supporting the global revenue management ambition to provide
Revenue Management Systems , and Revenue Management Expertise to our 5500+ hotels worldwide.These projects encompass onboarding of new hotels on Revenue Management Systems, ticketing management and efficiency optimization, steady-state support initiatives, business process and procedure updates, and the deployment of new capabilities within the Global Revenue Management Systems to hotels worldwide – with strong emphasis
on revenue management knowledge and business practice.The person will facilitate cross-functional team collaborations as well as to support hubs in the definition and implementation of their roll-out strategy. The person will be part of
a global team and will need to be able to have remote leadership.
What you will be doing:Onboard:
Facilitate the onboarding of new hotels with their chosen solution or with a new functionality.RMS Expertise : Assist hotel on the distribution set-up and RMS set-up for successful go live. Providing knowledge and experience with RM Solutions including configuration, functionality and troubleshooting in support of:Project management:
Detailing initial project plan and answering any queries from hotels & users related to initial implementation; Proactive problem diagnosis, troubleshooting, and resolution.Technical support:
Ensuring new onboarded hotels have the necessary technical assistance to set up their software.Change Management:
Partnering with hubs to support change management required, identify opportunity & risks for the projects, manage communications, and overall hotel & user satisfaction.Ticketing Management:
Expertly manage the customer service queue, providing accurate guidance in response to tickets logged by RMS users and regional colleagues.Escalation Expertise:
Proactively identify tickets requiring immediate escalation and ensure timely resolution in adherence to our team's service level agreements at Accor.Second-Level Support:
Serve as the second level of support for Revenue Management Systems and related business processes, addressing questions on System Functionality, Data Configuration, Conceptual/Analytical Questions, Forecast and Decision Questions, Business Processes, Forecast Validation, and Revenue Management Systems Workflows.Data Analysis:
Conduct ad hoc reports, audits, and analysis as needed, covering topics such as System Usage, Escalated Support Calls, Data Integrity, and System Performance.Customized Approach:
Learn and adapt to implementation and support processes, tailoring your approach to achieve goals specific to distinct brands and regions.Solid Understanding: Maintain a strong grasp of Accor’s Revenue Management business processes, encompassing various brands and current systems, including IDeaS G3, Lite, OTAI, BI tools, S&C Tools, PMS & CRS
Your experience and skills include:Experience with revenue management systems.Revenue management or hotel pricing knowledge is a bonus.Fluent English skillsTechnology savvy with an understanding of BI tools/processesWorking knowledge of PMS (property management systems), CRS (central reservation systems), Channel Management, and onward distribution.
Work Locations:São Paulo Accor Office (Pinheiros)Hybrid work format, three times a week in the officeReporting to the Team Leader of Revenue Excellence Center, located in France
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Junior Revenue Success
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