Customer Support Associate
Há 3 dias
Position Customer Support Associate What You’ll Be Doing Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and / or action plans to internal sales team staff. Backlog management. Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc.). Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Provide first point of escalation after initial set of expedites, complete bond requests from Inside Sales, own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert's, Quality, etc.) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.) while working origin of any SMI (Slow Moving Inventory) and Sludge. What We Are Looking For At least two years of experience with customer support required Experience in electronic components industry preferred Pursuing a college degree or graduated with a major in Business, International Relations, or equivalent Advanced English Proficiency required Intermediate Excel knowledge required What’s In It For You Health insurance - ophthalmology is included in the medical plan. Dental insurance. Sesc Credential – Access lazer activities. Life insurance. Farmácia agreement – agreement with the entire Golden Farma network for the purchase of medicines and perfumery. Vale-Refeição for Sodexo Pluxee, worth R$ per working day of work. Employee Assistance Program (EAP) Annual Hiring Range / Hourly Rate R$43, R$52, Location BR-SP-Sao Paulo, Brazil (Rua Jose Gomes Falcao) Time Type Full time Job Category Business Support #J-18808-Ljbffr
-
Customer Support Associate
1 semana atrás
Sao Paulo, Brasil Arrow Electronics, Inc. Tempo inteiro**Position**:Customer Support Associate**What You'll Be Doing**:- Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.- Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier.- Responsible for handling more complex...
-
Customer Support Associate
1 semana atrás
Sao Paulo, Brasil Arrow Electronics, Inc. Tempo inteiro**Position**: Customer Support Associate **What You'll Be Doing**: - Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. - Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. - Responsible for handling more complex...
-
Customer Support Associate
3 semanas atrás
São Paulo, Brasil Wise Tempo inteiroThis job is with Wise, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending...
-
Associate Manager, Technical Support
2 semanas atrás
Sao Paulo, Brasil Red Hat Software Tempo inteiroAbout the job: The Red Hat Application Platform Support team is looking for an Associate Manager of Technical Support to join us in Sao Paulo, Brazil. In this role, you will join a team that is responsible for supporting our suite of Red Hat Application Services solutions and Red Hat OpenShift Container Platform. You'll oversee a team of engineers that...
-
Associate Manager, Technical Support
1 semana atrás
Sao Paulo, Brasil Red Hat Software Tempo inteiroAbout the job:The Red Hat Application Platform Support team is looking for an Associate Manager of Technical Support to join us in Sao Paulo, Brazil. In this role, you will join a team that is responsible for supporting our suite of Red Hat Application Services solutions and Red Hat OpenShift Container Platform. You'll oversee a team of engineers that...
-
Associate Software Support Technician
Há 22 horas
São Paulo, Brasil ResMed Inc Tempo inteiroAssociate Software Support Technician page is loaded## Associate Software Support Technicianlocations: Brooklin, Sao Paulo, BRtime type: Full timeposted on: Posted Todayjob requisition id: JR\_ **Let’s talk about the team** The Technical Care team offers comprehensive support to Home Medical Equipment (HME) providers across our diverse range of hardware...
-
Customer Support
1 semana atrás
São Paulo, Brasil beBeeOperational Tempo inteiroRevenue Operations Associate This is a hybrid role combining helpdesk support, service operations, sales assistance, and marketing support in a fast-paced startup environment. Main Responsibilities: Key Tasks: Manage customer support tickets from users via HubSpot Service Hub. Monitor, prioritize, and resolve issues using professional communication. Develop...
-
Customer Support Associate
Há 15 horas
São Paulo, São Paulo, Brasil Wise Tempo inteiroCompany DescriptionWise is a global technology company, building the best way to move and manage the world's money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of...
-
Social Media Customer Support Associate
1 semana atrás
São Paulo, Brasil Wise Tempo inteiroJoin to apply for the Social Media Customer Support Associate role at Wise Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make...
-
Customer Support
2 semanas atrás
São Paulo, SP, Brasil beBeeOperational Tempo inteiroRevenue Operations Associate This is a hybrid role combining helpdesk support, service operations, sales assistance, and marketing support in a fast-paced startup environment. Main Responsibilities: Key Tasks: Manage customer support tickets from users via HubSpot Service Hub. Monitor, prioritize, and resolve issues using professional communication. Develop...
