Social Media Customer Support Associate

Join to apply for the Social Media Customer Support Associate role at Wise Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. We believe in building a culture that is diverse, equitable and inclusive. Job Description Your mission is to help Portuguese & English speaking customers have an excellent experience with Wise. This role is a unique opportunity for someone passionate about both social media and providing an exceptional customer experience, where you'll engage with customers to solve problems and build community on our various social platforms. Provide world‑class support and community for our Portuguese & English speaking customers online across all of our social media platforms (including X, Facebook, Instagram, LinkedIn, and YouTube) and ensure customer happiness. You should be creative, friendly, and solution‑oriented with both customers and colleagues. Constantly stay up‑to‑date on social media processes and applications and look for new ways to use them to help our customers & team. Understand the impact and role that customer support can play in new media, such as social platforms. Understand the need to meet expectations, rise above them, and go that extra mile for customers. Qualifications Fluent in Portuguese, proficient in English (verbal & written). Support will be in these languages, with English as the working language at Wise. Communication skills will be evaluated throughout the process. Prior experience providing high‑volume customer support online (social media, chat, community management, etc.) or working with public content. No content creation role required. Flexible: willing to work 5 days a week, 7 hours and 12 minutes per day (36 hours per week). Fast typist, at least 45 words per minute, and comfortable learning new software and tools (Khoros, Twilio, Ninjas, Slack, etc.). Organized, multitasking, punctual, reliable, solution‑oriented, with sharp attention to detail. Cool under pressure, handles multiple channels and tabs in a fast‑paced environment. Growth‑oriented, embraces feedback, loves learning, and adapts quickly to new systems. Team‑player, honest, accountable, respects others, and lives our values. Additional Information Please apply by submitting your resume in English. Applications in Portuguese will not be considered. Your first three months will be fully in‑person at the office (Monday‑Friday, 9 AM–5:12 PM). After probation, the role becomes hybrid (3 days in office, 2 days remote). Variable days off; at least one full weekend off per month. Expected start date: January 27th. Must be legally authorized to work in Brazil. Salary: 6,015.00 BRL gross per month. RSUs, annual self‑development budget, health & dental allowance for you and dependents. Life insurance, EAP program, paid time off: 30 vacation days + 3 “Me” days + 1 volunteer day per year, 6‑week sabbatical after four years, 18‑week paid parental leave after a year, transportation vouchers, meal & food vouchers, TotalPass gym access. Click here to learn more about the benefits that we offer at Wise. We believe teams are strongest when diverse, equitable and inclusive. We celebrate our differences and provide an environment where every employee feels respected and empowered. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. Seniority level: Entry level Employment type: Full‑time Job function: Marketing and Sales Referrals increase your chances of interviewing at Wise by 2×. Keep up to date with life at Wise by following us on LinkedIn and Instagram. #J-18808-Ljbffr