Technical Support Engineer
2 semanas atrás
Company & Product Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both Saa S and on-prem deployments. Support is organized into 4 pods : Analytics, Dev Ex, Data, and Infra. About Role : As a Technical Support Engineer you will work with leading enterprise organizations and startups to realize the power of data analytics. Our Technical Support team spans the globe and has recently begun a major transformation effort to move to a SWARM model for our tools, processes, and organizational structure. This shift focuses on driving a collaborative, rewarding environment that measures value creation and team playing. Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program. Responsibilities : Investigate technical problems and diagnose root causes in Linux and Windows servers Develop, design, and propose solutions to meet the technological and business needs of customers (e.g. workarounds for product issues and additional features) Manage critical issues that impact customer's business Work with R& D and Product teams to meet customer requirements and improve our product Present complex technical information about the product to the customers Take part in the creation and maintenance of our knowledge-based and community Work with Linux shell, Rest API, Web applications troubleshooting, application installations, identifying process improvements, debugging, comprehending technical documents Work Hours : US East business hours Main Skills (What You've Already Accomplished... So Far) : You already experienced with supporting complex product infrastructure and applications You have experience with troubleshooting web applications You have experience with databases such as MS SQL, My SQL, Oracle etc, SQL scripting at least at basic level You already worked with ETL and BI tools such as Microsoft Power BI, Talend, SSRS, Business Objects, Cognos etc OR you are able to write and understand complex formulas You have experience working with logs, and various monitoring tools such as Grafana, New Relic, Kibana You are familiar with Linux, Kubernetes You have experience in communication with English-speaking customers Nice to have : Experience with virtualization and cloud services (AWS, v Sphere) Web development background and / or programming familiarity (specifically Java Script) Experience with No SQL databases such as Mongo DB or Hadoop Experience with Rest API Networking knowledges #J-18808-Ljbffr
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Technical support engineer
3 semanas atrás
Brasília, Brasil ALLSTARSIT Tempo inteiroCompany & Product Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both Saa S and on-prem deployments. Support is organized into 4 pods:...
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Technical Support Engineer
Há 3 dias
Brasília, Distrito Federal, Brasil Laravel Tempo inteiroAt Laravel, we are committed to creating tools that empower developers to build exceptional web applications while nurturing a supportive and inclusive global community. By joining our team, you'll play a pivotal role in helping developers succeed and thrive in their work.We're seeking experienced and empathetic Technical Support Engineers with hands-on...
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Technical Support Engineer II
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Brasília, Distrito Federal, Brasil Storyblok Tempo inteiroStoryblok is a headless CMS that enables marketers and developers to create with joy and succeed in the AI-driven content era. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond.Marketers get a visual editor with reusable components, in-context preview, and workflows to launch fast and stay on...
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Technical support engineer
3 semanas atrás
Brasília, Brasil Kuaishou Technology Tempo inteiroThis role bridges communication between sales operations, customers, and back-end product development teams based in Beijing. The ideal candidate will have strong technical skills, an understanding of advertising monetization, and proficiency in Portuguese and English, enabling efficient support for local advertisers and driving customer acquisition and...
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Technical Support Engineer
2 semanas atrás
Brasília, Brasil Kuaishou Technology Tempo inteiroThis role bridges communication between sales operations, customers, and back-end product development teams based in Beijing. The ideal candidate will have strong technical skills, an understanding of advertising monetization, and proficiency in Portuguese and English, enabling efficient support for local advertisers and driving customer acquisition and...
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Engineer - Support
Há 12 horas
Brasília, Brasil Optiva Inc. Tempo inteiroIt's fun to work in a company where people truly BELIEVE in what they're doing!*We're committed to bringing passion and customer focus to the business.*# Job Summary**The company’s explosive growth and ambitious business goals require a Support Engineer capable of navigating a complex, highly dynamic and fast-paced environment. We’re one of the few...
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Engineer - Support
3 semanas atrás
Brasília, Brasil Optiva Inc. Tempo inteiroIt's fun to work in a company where people truly BELIEVE in what they're doing! Company Overview We're committed to bringing passion and customer focus to the business. The company's explosive growth and ambitious business goals require a Support Engineer capable of navigating a complex, highly dynamic and fast‑paced environment. We're one of the few...
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Information Technology Support Engineer
2 semanas atrás
Brasília, Brasil TECEZE Tempo inteiroHi all,New Contract Opportunity – IT Support Engineer at Jundiai, BrazilJob Title: IT Support EngineerLocation:Canoas, Jundiai - BRAZILOnsite WorkFull TimeJob Overview:(2 to 5 yrs Experience )We are seeking anOnsite IT Support Engineerto provide hands-on technical support, network troubleshooting, and data center assistance at our Jundiai site. The ideal...
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Support Engineer
Há 6 dias
Brasília, Brasil Pragmatike Tempo inteiroJoin to apply for the Support Engineer role at Pragmatike. About the Job We're building a new 24/7 support engineering function and need technical experts who can debug complex cloud and Kubernetes issues. This is NOT traditional L1 support – you'll work directly with our compute platform, requiring deep technical skills similar to a senior system admin....
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Freelance IT Support Engineer
Há 3 dias
Brasília, Distrito Federal, Brasil Servicio Latam Tempo inteiroAt Servicio Latam, we are currently seeking a Freelance IT Support Engineer (On-site Dispatch Role) to provide technical assistance to our clients in Brasilia, Brasil.The engineer will be responsible for delivering on-site technical support as needed.This is a freelance, on-demand opportunity, ideal for IT professionals looking for flexibility and additional...