Infrastructure & Technology DB2 z/OS Specialist and IDAA System Support Professional BRASILIA, BR

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your role and responsibilities

As a Technical Support Professional, you should have experience in a customer-facing leadership capacity. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support.

The Technical Support Professional is expected to adeptly manage conflicting priorities, thrive under pressure, and autonomously navigate tasks with minimal active guidance. The successful applicant should possess a comprehensive understanding of IBM support, development, and service processes and deliveries. Knowledge of other IBM business procedures and professional training in mediation or conflict resolution would be advantageous.

Your primary responsibilities include:

•Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems.

•Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels.

•Business Networking Experience: In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration.

•Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial.

•Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution.

•Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

o Installation and migration of DB2 (desirable).

o Maintenance tasks (apply PTFs, RSUs, hold data review, knowledge of SMPE and OMVS).

o Subsystem restart and recovery procedures and process.

o Subsystem performance analysis (use and analysis of DB2 OMEGAMON reports or equivalent).

o Knowledge of DB2 data sharing (concepts, implementation, performance analysis, problem determination, restart & recovery).

o Knowledge of DB2 security as well as basic z/OS RACF concepts.

· DB2 for z/OS DBA skills:

o Creation and maintenance of DB2 objects, data base modeling.

o Knowledge of DB2 utilities (COPY, LOAD, REORG, RUNSTATS, etc).

o Desired knowledge of DB2 application/SQL performance tuning.

· Experience with zLinux.

· Experience with REXX develop.

· Experience with Stored Procedure develop.

· Working experience with Batch/Online programs.

· Experience of working with COBOL programs.

· Experience with cross platform data movement and integration.

· Experience with DB2 LUW.

Preferred technical and professional experience

o Installation and migration of DB2 (desirable).

o Maintenance tasks (apply PTFs, RSUs, hold data review, knowledge of SMPE and OMVS).

o Subsystem restart and recovery procedures and process.

o Subsystem performance analysis (use and analysis of DB2 OMEGAMON reports or equivalent).

o Knowledge of DB2 data sharing (concepts, implementation, performance analysis, problem determination, restart & recovery).

o Knowledge of DB2 security as well as basic z/OS RACF concepts.

· DB2 for z/OS DBA skills:

o Creation and maintenance of DB2 objects, data base modeling.

o Knowledge of DB2 utilities (COPY, LOAD, REORG, RUNSTATS, etc).

o Desired knowledge of DB2 application/SQL performance tuning.

· Experience with zLinux.

· Experience with REXX develop.

· Experience with Stored Procedure develop.

· Working experience with Batch/Online programs.

· Experience of working with COBOL programs.

· Experience with cross platform data movement and integration.

· Experience with DB2 LUW.

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future.Join us to help build our leading-edge technology portfoliodesigned for cognitive business and optimized for cloud computing.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

All our positions are eligible for people with disabilities PwD or rehabilitated.

Job Title

DB2 z/OS Specialist and IDAA System Support

Job ID

48286

City / Township / Village

BRASILIA

State / Province

Country

Work arrangement

Onsite

Area of work

Infrastructure & Technology

Employment type

Regular

Contract type

Regular

Position type

Professional

No Travel

Company

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?