Retail Operations Specialist

4 semanas atrás

São Paulo, Brasil Huawei Consumer Business Group Tempo inteiro

Oversee daily operations and management of retail stores, ensuring consistent store image, standardized merchandising, and effective execution of sales activities.

  • Develop, implement, and continuously improve store operation standards (SOPs), supervising compliance across all stores.
  • Lead sales target planning, monitor performance, analyze sales data, and deliver regular operation and business reports.
  • Plan and coordinate the execution of in-store promotional and marketing activities, including new product launches, seasonal promotions, and membership campaigns.
  • Manage and lead store teams, including recruitment, scheduling, training, performance evaluation, and motivation.
  • Oversee inventory management, ensuring timely replenishment, minimizing stock-outs, and controlling overstock.
  • Resolve operational issues in stores, focusing on improving customer satisfaction and overall shopping experience.
  • Conduct competitive analysis on retail operations and market trends, providing insights and improvement suggestions.
  • Support strategic planning for store expansion, optimization, and channel efficiency enhancement.

Requirements

  • Bachelor’s degree or above in Business Administration, Marketing, or related fields preferred.
  • 3+ years of experience in retail store operations or related roles, with at least 1 year in a managerial position.
  • Proven experience in chain retail/consumer electronics store management is a strong plus.
  • Strong leadership and team management skills, with the ability to inspire and drive performance.
  • Excellent communication, problem-solving, and cross-functional coordination abilities.
  • Strong business acumen with data-driven decision-making capability.
  • High execution capability and stress resilience, able to adapt working hours according to business needs.
  • Proficiency in office software, with the ability to prepare, analyze, and interpret operation and sales reports.
  • Customer-oriented mindset with strong service awareness.
Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Sales and Business Development
  • Industries: Computers and Electronics Manufacturing
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