Senior IT Technical Support Engineer
3 semanas atrás
Senior IT Technical Support Engineer (Brazil) Brief job description: We are looking for a Technical Support Engineer to provide enterprise‑level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. Ultimately, you will be a person our customers trust. Key Responsibilities Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue Properly elevate unresolved issues to appropriate internal teams (e.g., software developers) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Maintain jovial relationships with clients Requirements 5+ years proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT BS degree in Information Technology, Computer Science or relevant field Help Desk Technician or similar role Hands‑on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Excellent problem‑solving and communication skills Ability to provide step‑by‑step technical help, both written and verbal Additional certification in Microsoft, Linux, Mac or similar technologies is a plus Why us? Working at Siemens Software means flexibility – choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you’d expect from a world leader in industrial software. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We’re dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Information Technology / Software Development #J-18808-Ljbffr
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Senior IT Technical Support Engineer
Há 2 dias
São Caetano do Sul, São Paulo, Brasil Siemens Digital Industries Software Tempo inteiro R$80.000 - R$120.000 por anoWe are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture...
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Senior Technical Support Engineer
Há 2 dias
São Paulo, Brasil Kaspersky Tempo inteiroDirect message the job poster from Kaspersky Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years. We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world. Today our team has more than 5 000 top level experts, all of...
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IT Technical Support Engineer
Há 2 dias
São Caetano do Sul, São Paulo, Brasil Siemens Tempo inteiro R$60.000 - R$120.000 por anoJob ID482454Posted since06-Nov-2025OrganizationDigital IndustriesField of workInformation TechnologyCompanySiemens Industry Software Ltda.Experience levelExperienced ProfessionalJob typeFull-timeWork modeHybrid (Remote/Office)Employment typePermanentLocation(s)Sao Caetano do Sul - Sao Paulo - BrazilSão Paulo - Sao Paulo - BrazilWe are a leading global...
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Technical IT Support Professional
1 hora atrás
São Paulo (estado), Brasil beBeeItSupport Tempo inteiroIT Support Specialist Job Description This is an exciting opportunity to work as an On-Site IT Support Engineer at a leading tech organization. The successful candidate will provide hands-on support for our local infrastructure, users, and critical systems, ensuring smooth IT operations, continuity of services, and timely resolution of incidents during the...
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Senior IT Technical Support Engineer
3 semanas atrás
São Paulo, Brasil Siemens AG Tempo inteiroJob Family: Software Req ID: We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software...
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Technical IT Support Professional
1 dia atrás
State of São Paulo, Brasil beBeeItSupport Tempo inteiroIT Support Specialist Job Description This is an exciting opportunity to work as an On-Site IT Support Engineer at a leading tech organization. The successful candidate will provide hands-on support for our local infrastructure, users, and critical systems, ensuring smooth IT operations, continuity of services, and timely resolution of incidents during the...
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Senior It Support Engineer Level 3
1 semana atrás
São Paulo, Brasil Workana Tempo inteiroFull-time | Remote | CST Coverage We're hiring a Level 3 Engineer to provide advanced technical support and infrastructure expertise for our US-based MSP clients. What You’ll Do Handle escalations from Level 2 engineers. Perform advanced Azure tasks: resource setup, policies, security, scripting, automation. Support enterprise networking: firewalls,...
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Senior IT Support Engineer Level 3
Há 5 dias
São Paulo, São Paulo, Brasil Workana Tempo inteiro R$60.000 - R$120.000 por anoFull-time | Remote | CST CoverageWe're hiring a Level 3 Engineer to provide advanced technical support and infrastructure expertise for our US-based MSP clients. This role is ideal if you thrive in complex problem-solving, infrastructure projects, and mentoring junior engineers.What You'll DoHandle escalations from Level 2 engineers. Perform advanced Azure...
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IT Technical Support Engineer
3 semanas atrás
São Paulo, Brasil Siemens Digital Industries Software Tempo inteiroJoin to apply for the IT Technical Support Engineer (Brazil) role at Siemens Digital Industries Software We are seeking a skilled L2 Support Analyst to join our IT support team. The ideal candidate will provide advanced technical support to resolve complex issues, ensuring high levels of customer satisfaction. Key Responsibilities Respond to escalated...
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IT Onsite Support Engineer
2 semanas atrás
São Paulo, Brasil Natobotics Tempo inteiroJoin to apply for the IT Onsite Support Engineer role at Natobotics Role Description The onsite support engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands‑on experience of...
