Client Service Specialist
Há 5 dias
Join to apply for the Client Service Specialist role at RemotelyHR Our Vision At the French Florist, we create moments of joy and connection through the art of floral design. Our boutique, high-touch approach ensures that every arrangement is as exceptional as the moments it celebrates. As we expand through franchising, we remain committed to delivering a seamless, elevated client experience that reflects the highest standards of luxury and craftsmanship. About the Job Our Client Service Specialists play a key role in upholding this standard, ensuring every interaction reflects our values of excellence, creativity, and care. Every interaction should feel effortless, thoughtful, and deeply personal - ensuring our clients receive nothing less than world-class service. The Role As a Client Service Specialist, you will be the first point of contact for our VIP clientele, delivering a seamless, white-glove experience that sets the French Florist apart. In our fast-paced, high-energy environment, you will handle inquiries with efficiency and grace, resolve issues with a solutions-oriented mindset, and assist clients in crafting unforgettable floral moments. This role requires precision, passion, and the ability to anticipate client needs before they arise. Hours of Operation 7 AM – 8 PM PST M-F, 8 AM – 5 PM PST Sa/Sun with 9 hour shifts scheduled within this window. Skills & Qualifications Exceptional written and verbal communication skills with a talent for engaging diverse clientele. A passion for delivering world-class client service and crafting unforgettable experiences. A solutions-driven, proactive mindset, capable of handling challenges with poise and efficiency. Familiarity with POS systems, CRM platforms (such as Zendesk), and office software (Microsoft Office, Google Workspace, Slack). Previous experience in client service, luxury retail, hospitality, or a high-touch client services role preferred. Floral knowledge is a plus but not required. A collaborative spirit with a deep commitment to excellence and brand integrity. Responsibilities Serve as the primary point of contact for client inquiries via phone and email, embodying warmth, professionalism, and attentiveness. Guide clients through product selection, custom arrangements, and order placement with a consultative approach. Anticipate and resolve client concerns swiftly, ensuring an elevated and memorable experience. Process orders accurately and efficiently using our CRM systems, ensuring seamless execution from order to delivery. Schedule deliveries for floral arrangements with accuracy and attention to timing, ensuring each order aligns with client requests, delivery routes, and operational capacity. Manage minor client escalations with professionalism and empathy, resolving concerns promptly while maintaining brand standards and protecting the client relationship. Collaborate closely with internal teams via Slack to maintain the highest standards of service and operational excellence. Compensation and Job Requirements $8 USD per hour Must have working laptop and stable internet connection Must have headset or ability to conduct clear phone calls Seniority Level Mid-Senior level Employment Type Contract Job Function Other Industries Human Resources Services #J-18808-Ljbffr
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