Customer Support Specialist

3 semanas atrás

Tocantins, Brasil Hitch Equity Tempo inteiro

Customer Support Specialist – Fintech SaaS (Remote) About Hitch Hitch is a rapidly growing fintech platform that powers digital home equity and non-QM lending experiences for banks, credit unions, and mortgage lenders. Our technology enables lenders to originate and manage HELOC, DSCR, and bridge loans through a modern white-label point of sale, broker portal, and automated underwriting system. We work with top lenders such as Deephaven Mortgage and MyEQNow to modernize how home financing is done. Role Overview We're looking for a Customer Support Specialist who will serve as the first line of communication with our B2B clients — including mortgage lenders, brokers, and operations teams. This role combines client-facing communication, technical troubleshooting, and root cause analysis to ensure smooth platform performance and client satisfaction. You'll work closely with our product, QA, and engineering teams to identify, reproduce, and resolve issues reported by clients. Responsibilities Serve as the primary point of contact for client support tickets and platform questions. Investigate client-reported issues to identify the root cause and gather technical details for engineering (browser logs, screenshots, timestamps, file IDs, etc.). Communicate findings and next steps clearly and professionally in English. Maintain organized ticket documentation using tools like Zendesk, Linear, or Asana. Partner with QA and developers to test bug fixes and verify resolutions. Create and update internal and client-facing help articles or training guides. Track recurring issues and propose process or product improvements. Participate in weekly operations and client status calls as needed. Requirements Excellent written and spoken English communication skills (C1 or native-level). Prior experience in customer support, client success, or QA — ideally within a SaaS, fintech, or mortgage/real estate environment. Strong ability to analyze issues logically, gather evidence, and identify patterns. Comfortable using ticketing tools (Zendesk, Asana, Linear, or Jira) and communication tools (Slack, Teams, Zoom). Basic understanding of web systems (APIs, integrations, user permissions, file uploads, etc.) or willingness to learn. Detail-oriented, patient, and proactive — able to handle multiple clients and priorities simultaneously. Ability to work remotely and collaborate across time zones (U.S. & Latin America). Preferred (Nice-to-Have) Experience supporting mortgage technology platforms (Encompass, Blend, ICE, LOS/POS systems). Familiarity with RegTech, underwriting workflows, or document processing systems. Technical aptitude — comfort with inspecting browser dev tools or reading simple logs. Fluency in Portuguese or Spanish (to collaborate with our Brazil-based engineering team). Why Join Hitch Work directly with the founders and a global, mission-driven team. Learn the inner workings of fintech SaaS and digital mortgage platforms. Make a direct impact on client satisfaction and product reliability. Competitive compensation based on experience and location.

  • Technical Support Specialist

    1 semana atrás

    Tocantins, Brasil Esprinet Tempo inteiro

    **COMPANY DESCRIPTION** Esprinet è un’azienda multinazionale leader nel Sud Europa (Italia, Spagna e Portogallo) nella distribuzione "business-to-business" di Information Technology e Consumer Electronics. Siamo un abilitatore dell'ecosistema tecnologico con una profonda vocazione alla sostenibilità ambientale e sociale che cerca sempre nuovi talenti per...

  • Cad/revit Specialist

    1 semana atrás

    Tocantins, Brasil W.J.Higgins & Associates Tempo inteiro

    **CAD/Revit Specialist**: **Job Summary**: This position is responsible for developing and supporting virtual design and construction (VDC) processes for company operations from preconstruction, design, procurement, production and installation. The CAD/Revit Specialist performs technical tasks in Revit and AutoCAD software. **ESSENTIAL DUTIES &...

  • Business Process Improvement Specialist

    Há 2 dias

    Tocantins, Brasil Energy Queensland Tempo inteiro

    Permanent opportunity to join our Business and Process Improvement team - Brisbane - 9-day $158k+ or 10-day $179k+ plus 14.75% super **Your future is Energy Queensland**: Energy Queensland, and our operational brands: Energex, Ergon Energy Network, Ergon Retail and Yurika, are at the frontline of progress. As Australia’s largest government-owned...

  • Senior Testing Specialist

    1 semana atrás

    Tocantins, Brasil Southern Cross University Tempo inteiro R$80.000 - R$120.000 por ano

    Lead testing practices that ensure reliability and quality across SCU's digital platformsDrive automation, innovation, and continuous improvement in testing standardsCollaborate across teams to deliver seamless, high-impact digital experiencesBe Bold. Belong. Be More.At Southern Cross University, we do things differently, and so can you.A career with us is...

  • People Business Partner

    Há 5 dias

    Tocantins, Brasil REFUGE Tempo inteiro £40.080 por ano

    LocationHomeworking with a requirement to occasionally work at Head Office (Vauxhall, London)Service/location/teamPeople and Culture TeamSalary£40,080 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement including London weighting allowance)Role OverviewWe are...

  • Helpline Economic and Tech Lead

    2 semanas atrás

    Tocantins, Brasil Refuge Tempo inteiro

    **Location** Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London) **Service/location/team** Technology-Facilitated Abuse and Economic Empowerment Service **Salary** £38,674.05 **Role Overview** We are recruiting for two _Helpline Economic & Tech Leads_ to join our team in _London_; the scope on this job...

  • Manager, Business Governance

    Há 5 dias

    Tocantins, Brasil ANZ Tempo inteiro R$60.000 - R$120.000 por ano

    Req ID: 104255Department: Pacific Executive Office TongaDivision: PacificLocation: NukualofaAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a Manager, Business Governance and Control (BG&C), you are...

  • Refugee Resettlement Team Leader

    1 semana atrás

    Tocantins, Brasil Charnwood Borough Council Tempo inteiro

    **Salary** £36,262 - £41,511 **Contractual hours** 37 **Basis** Full time **Date posted** 01/04/2025 **Job reference** 1776 **Term: Fixed-term until 31st March 2026, with possibility to extend** Charnwood Borough Council in Leicestershire is an ambitious and dynamic organisation with a strong focus on supporting communities, looking after the...

  • Refugee Resettlement Officer M506

    1 semana atrás

    Tocantins, Brasil Charnwood Borough Council Tempo inteiro

    **Salary** £29,064 to £31,022 **Contractual hours** 37 **Basis** Full time **Date posted** 24/10/2025 **Job reference** 1882 Charnwood Borough Council in Leicestershire is an ambitious and dynamic organisation with a strong focus on supporting communities, looking after the environment, and creating a thriving economy. We are customer focused,...

  • Senior Project Manager

    1 semana atrás

    Tocantins, Brasil Altrio Consulting Tempo inteiro

    **Location**: Remote **Type**: Full Time. **Job Location**: Brazil or Colombia preferred. Open to other LATAM locations. **Role Overview**: Altrio Consulting is recruiting an experienced Implementation Project Manager to lead enterprise-scale deployments of supply chain visibility solutions for global customers. In this role, you’ll manage end-to-end...