Manager, Business Governance

Req ID: 104255

Department: Pacific Executive Office Tonga

Division: Pacific

Location: Nukualofa

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Manager, Business Governance and Control (BG&C), you are responsible in effective and efficient implementation and execution of approved Non-Financial Risk (NFR) framework (including any changes to the framework/Procedures) for ANZ Tonga. Support Head of Pacific BG&C with management of risks under regional risk profile as required. You will coordinate with the ANZ Tonga Leadership Team and Country Head Tonga and compile Packs for Tonga NFRCF / other Governance forums such as well managed forum. You will also manage the data integrity exceptions for ANZ Tonga and proactive management of the Non-Financial Risk data for ANZ Tonga on the Risk System (NFR Hub/Service Now).

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Location: ANZ Bank, Nukualofa, Tonga

Role Type: Permanent, full-time

What will your day look like?

As a Manager, Business Governance and Control, you will be accountable for:

Management of events for ANZ Tonga (this includes working with business to assess the event and impacts, updating of the details on NFR Hub/ Service Now and working with business to determine the root cause and ensure remediations are completed to avoid repeats in future. Ensure events are moved from new to the next stage within 5 days. Working with event owners to manage aging events, also reviewing event trends to support business with identification of any emerging risks.

Management of issues for ANZ Tonga - ensuring issue records are up to date with current data/ rating and follow up on due dates and facilitate the extension process with the Business Units

Management and updating of Risk Indicators/metric for ANZ Tonga business on NFR Hub/ Service Now

Support ANZ Tonga stakeholders with Audit Co-ordination and remediation for audit issues (this could include ANZ Internal Audit, KPMG and regulatory audit) as required.

Support with review of Non-Lending Loss for ANZ Tonga

Provide the relevant Non-Financial Risk related information to Country Head Tonga and CRO Tonga

Co-ordination of Attestation process such as CPS 220 for ANZ Tonga

Work with the Central Control testing team to assess the results of control testing, management of remediation for a not effective controls and providing updating on control testing for ANZ Tonga.

Work with Pacific Operations BG&C teams on and events/ issues relating to ANZ Tonga from an end-to-end process

Support with Non-Financial Risk Assessment for any projects, initiatives and changes relating to ANZ Tonga

Support with review of Process Documents and Know How for ANZ Tonga processes

Management of the customer complaints process for ANZ Tonga

Support with coordinate of the performance of risk assessments, including support on self-assessment, of existing processes and of new country/region-specific initiatives, including processes and projects

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

Sound knowledge and experience in banking and finance

Strong understanding of operational processes and supporting technical systems

Solid grasp of risk management principles and practices

Proven ability to manage workload independently and meet defined deadlines

Experience leading geographically dispersed teams

Demonstrated stakeholder management skills

Inquisitive mindset with strong attention to detail

Excellent analytical and problem-solving abilities

Tertiary qualification in a relevant discipline

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

. You can apply for this role by visiting ANZ Careers and searching for reference number

Job Posting End Date

27/10/2025 , 11.59pm, (Melbourne Australia)