Growth Operations Analyst

4 semanas atrás

São Paulo, Brasil 99 Tempo inteiro

Growth Operations Analyst role at 99 About the Company We believe in technology that connects talented people who embrace diversity to create and share paths we don’t even know about yet. We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay). Since 2018, we have been part of DiDi Global Inc., the world’s leading mobility technology platform. We pioneer innovative solutions that start in Brazil and scale to 12 countries. Our work spans sustainability, safety, artificial intelligence, financial markets, and more. About the Team / Role The User Growth Operations team acquires, engages, and retains the 99food user base, ensuring an increasing flow of orders in the app. In this role, you’ll be... User Acquisition Contribute to the development and execution of comprehensive user acquisition strategies across various channels, including viral social media campaigns, KOL partnerships, MGM programs, and offline initiatives. Establish seamless conversion paths to onboard existing users from DiDi’s ride‑hailing and payment services to the food delivery platform. User Retention Contribute to the design and implementation of tiered retention programs. Leverage behavioral data to proactively identify and mitigate user churn risks. Data Analysis Conduct rigorous, regular data analysis to identify new growth opportunities and diagnose root causes of critical issues affecting user growth. Develop and maintain KPI dashboards and routine reports to monitor initiative effectiveness. Market Analysis & Strategy Closely monitor market competition and develop agile response strategies. Cross‑functional Collaboration Collaborate with product, merchant, marketing, and fulfillment teams to ensure seamless strategy execution and alignment. Essential Qualifications Proven experience in Brazilian internet operations, preferably in food delivery, e‑commerce, or mobility. Native‑level fluency in Portuguese and professional proficiency in English. Strong analytical skills with expertise in data analysis. Preferred Qualifications Demonstrated success with user acquisition and/or user engagement campaigns in a technology company. Experience launching and scaling new platform businesses and facilitating cross‑service conversions. Experience executing viral social media campaigns, KOL partnerships, community building, or MGM programs. Values We create user value and strive to innovate safe, pleasant, and efficient experiences. We are data‑driven, making informed decisions by analyzing valuable metrics. We practice win‑win collaboration, integrity, and continuous growth. We celebrate diversity and inclusion, supporting equal opportunities for all and partnering with diversity councils. Diversity & inclusion: This position is open to everyone, including pregnant people and people with disabilities (PwD). Seniority Level Entry level Employment Type Full‑time Job Function Management and Manufacturing (Software Development) #J-18808-Ljbffr

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