Product Operations Senior Analyst

Product Operations Senior Analyst (Growth) Sao Paulo - Brazil Product & Product Design Regular About the company If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay). To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more. Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results. About the team/role We are looking for a Product Operations Senior Analyst to support our food delivery business (99Food), one of the many initiatives of 99 alongside passenger transportation (99), digital payments (99Pay). You will work closely with cross-functional teams to develop and implement Product features and lead projects that will improve our users journey and help the growth of the Delivery business. This position offers an unique opportunity to contribute to a rapidly expanding business line in a fast-paced environment. We are specifically looking for a person with a strong analytical background and attention to detail to support growth related topics. The product teams are not located in Brazil, so international contact will be daily. As we are an area that centralizes information, communications and results, having project management and organization skills would be a great plus. If you are that person and have a strong desire to learn, please don't hesitate to apply In this role, you'll be... Lead product improvement projects based on Data Analysis, Surveys, Focus Groups, Usability Tests, and internal reports; Analyze growth metrics and make business decisions based on the findings and conclusions in order to remove friction and maximize the supply availability; Lead product development by sketching MVPs, designing and running tests to measure feature impact, identifying issues and solving them; Act as a focal point on the roll-out of new features/projects, and share them with relevant stakeholders; Develop trustful relationships to transparently communicate and align with company stakeholders, including Chinese product teams, Brazilian Operations, Marketing, Customer Support, Safety, Legal, Finance, etc. We're eager to be in touch because you have... Previous experience in product management and/or project management - mandatory; Previous experience in growth topics - nice to have; Excellent written and verbal communication skills to interact with internal and external stakeholders; Organizational skills and ability to deal with multiple projects simultaneously; Fluency in English (constant interactions with English speaking teammates in Brazil and China) - mandatory; Data driven capabilities and is comfortable with quantitative analysis; SQL and A/B Testing knowledge; Full ownership mindset so you can be responsible and accountable for all initiatives supported by you; Academic background in Business Administration, Economics, Engineering, Computing, Computer Engineering, Data Science, or related areas - preferred. You'll love working at DiDi because... We create user value We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient. We are data-driven We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics. Win-win Collaboration Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do. We believe in integrity Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. Growth We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. Diversity and Inclusion Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all. Diversity & Inclusion Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are. We practice inclusion, plurality, and respect. We count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mam'as. This part of our journey has been written, there remains a long road before us. We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD). #J-18808-Ljbffr