Manager Operations, Chep Pallets

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our
Hybrid Work Model

**Job Description**:
Position Purpouse
- Manage the quality area of our own and third-party Service Centers, with respect to SHE (Safety, Health and Environment) practices and quality standards and indicators in the processes and products in accordance with the Global Audit Process (GAP) in the CHEP Service Centers.
Major/Key Accountabilities
- Manage the operation of the regional Service Centers under their responsibility, supporting the supervisors of regional operations
- Monitor and manage the action plans ensuring their implementation with the Operations Supervisors of each Call Center, according to the report of periodic visits made by the Operations Supervisor
- Manage performance indicators and monitor costs and overtime requirements, identifying and implementing improvement actions based on the current Contract in order to guarantee operational assistance.
- Develop, implement, direct, manage and keep updated the guidelines, procedures, plans, budget to achieve the goals and objectives projected in relation to cost, volume and quality.
- Lead efforts so that all needs for improving the performance of the operation, reducing waste, delays and costs are properly planned, executed and served by the subordinate teams.
- Manage expansion and rationalization plans for the operation.
- Manage external audits of SHE (Safety, Health and Environment) and Quality in CHEP Service Centers, and contribute to the implementation of procedures
- Manage quality and operations indicators related to compliance with customer satisfaction, processes and inputs received at CHEP Service Centers, through periodic inspections and / or visits to align criteria with customers;
- Evaluate and monitor the quality performance of Service Centers and suppliers of raw materials;
- Manage, monitor and control the costs of the Service Centers in order to meet your area's budget.
Skills and Knowledge:
- Bachelor´s Degree
- Knowledge of Quality Standards and Procedures
- Experience of at least 3 years in operations and/ or quality
- Contract negotiation
- Analytical skills Knowledge of Six Sigma, Lean Manufacturing
- Excel intermediate
- Knowledge of quality tools and legislation relevant to the function.
- English and Spanish language (Desireble)
- Postgraduate/ MBA complete(Desireble)
Preferred Education
Graduate - Operations Management
Preferred Level of Work Experience
3 - 5 years
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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