Customer Success Manager

3 semanas atrás

Alvorada, Rio Grande do Sul, Brasil TITAN Tempo inteiro
Overview

TITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America.

As a Customer Success Manager , you'll manage client onboarding, expansions, and renewals while leveraging a technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.

Responsibilities
  • Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
  • Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
  • Build strong relationships with key stakeholders to drive engagement and long-term success.
  • Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
  • Analyze customer usage data to proactively address risks and drive retention strategies.
  • Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.
Requirements
  • 2-4 years of proven experience as a Customer Success Manager or Technical

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