Client Relationship Manager

Há 6 dias

Alvorada Rio Grande do Sul Brazil beBeeCustomerSuccess Tempo inteiro R$60.000 - R$90.000

At Titan, we're seeking an experienced Customer Success Manager to join our team in North America. The role involves overseeing client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities.

Responsibilities
  • As the primary point of contact for assigned customers, ensure seamless onboarding, training, and adoption.
  • Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
  • Build strong relationships with key stakeholders to drive engagement and long-term success.
  • Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
  • Analyze customer usage data to proactively address risks and drive retention strategies.
  • Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.
Requirements
  • 2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company.
  • Excellent verbal and written communication skills with strong customer-facing abilities, including a willingness to meet clients onsite and lead business discussions.
  • Experience in identifying upsell/cross-sell opportunities and working closely with Sales.
  • Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs.
  • A can-do approach with strong problem-solving skills and the ability to work under pressure.
  • Fluent in English; additional languages are a plus.
  • Ability to work remotely across EST/PST time zones.
  • Bachelor's degree in Computer Science, Industrial Engineering, Business, or equivalent experience.
Why Choose This Role?
  • Work with a dynamic and innovative team in a fast-growing SaaS startup.
  • Collaborate with industry-leading clients and gain exposure to cutting-edge technologies.
  • Enjoy the flexibility of remote work and a healthy work-life balance.
  • Competitive compensation package and opportunities for professional growth and development.
Our Commitment to Diversity

We believe that diversity is a source of innovation and strength. We're dedicated to creating an inclusive environment where everyone's unique perspectives are valued and celebrated.

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