Customer Relationship Manager

Há 2 dias

Rio de Janeiro, Rio de Janeiro, Brasil beBeeService Tempo inteiro R$4.000 - R$8.000
Customer Relationship Manager

Your Role:

We are seeking a skilled Customer Relationship Manager to establish and maintain long-term relationships with customers, manage customer expectations, and contribute to full-cycle customer satisfaction feedback.

The ideal candidate will take ownership of service management activities, covering availability management, change management, configuration management, incident management, and service level management for specific services in the run phase.

Your Profile:

  • Excellent customer service skills
  • Strong leadership abilities
  • Ability to build relationships with peers, stakeholders, and management
  • Excellent interpersonal skills
  • Good time management, organizational, and communication skills
  • Ability to work under pressure and handle multiple tasks concurrently
  • Proactive and self-motivated
  • Problem-solving skills
  • Matrix management experience
  • Excellent knowledge of service management tools and processes

Education and Qualifications:

  • Degree or diploma holders with a background in telecom and IT infrastructure (server/cloud/security)
  • ITIL certification desired
  • Excellent verbal and written communication skills in English and Spanish
  • Proficiency in Excel

The Benefits:

As a valued member of our team, you will enjoy a comprehensive benefits package that includes meal allowance, transportation allowance, life insurance, medical plan, dental plan, and birth benefit.

Contract Type: CDI

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