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Succeeding in Customer Relationships

2 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomer Tempo inteiro US$90.000 - US$112.000
Job Description

At our organization, we've been at the forefront of technology projects for over a decade.

We aim to match your passions and skills with exciting opportunities. Our platform helps businesses accelerate their growth by delivering qualified leads tailored to their ideal customer profiles.

We're looking for a dedicated Customer Success Manager to ensure our customers derive maximum value from our service.

Key Responsibilities:

  • Guide new customers through the onboarding process, clearly demonstrating how to best leverage our platform.
  • Collaborate closely with customers to define and refine their Ideal Customer Profile, translating business needs into clear system requirements.
  • Work within our internal systems to configure customer-specific ICP criteria, ensuring accurate lead matching.
  • Manually review and validate Relationship Qualified Leads (RQLs) generated by our system, ensuring quality and relevance.
  • Analyze lead data and customer feedback to measure success.
  • Regularly provide insightful performance reports to customers and to our internal product team.
  • Act as the primary point of contact for customer inquiries.
Required Skills and Qualifications

Requirements:

  • Experience as a Customer Success Manager in a software company with fewer than 500 employees.
  • B2B experience working with sales and marketing teams.
  • Strong communication and relationship-building skills.
  • Excellent problem-solving abilities and attention to detail.
  • Understanding of B2B sales processes and lead generation concepts.
  • Experience with customer relationship management tools.
  • Ability to translate customer feedback into actionable insights.
  • Advanced level of English.
Benefits

What We Offer:

  • 100% remote work from anywhere.
  • Excellent compensation in USD or local currency if preferred.
  • Hardware and software setup for remote work.
  • Flexible hours: create your own schedule.
  • Paid parental leaves, vacations, and national holidays.
  • Innovative and multicultural work environment: collaborate and learn from global talent.
  • Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

This is a unique opportunity to thrive in a global team where your talents can make a real impact.