Technical Relationship Manager

Há 2 dias

Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomer Tempo inteiro US$100.000 - US$150.000

Job Title: Technical Account Manager Portuguese


Support customers as a trusted advisor, leveraging your technical expertise to drive successful outcomes.


Job Description

As a Technical Account Manager, you will be the primary point of contact for our customers in Portugal. Your role will involve building strong relationships with key stakeholders, understanding their business needs, and providing tailored solutions to meet those needs.

You will work closely with our sales team to ensure seamless customer onboarding, configuration, and ongoing support. Your technical expertise will enable you to troubleshoot complex issues, identify trends, and provide insights to improve our platform.

Additionally, you will represent the voice of the customer, sharing feedback and suggestions with our product team to inform product roadmap decisions.

Responsibilities:

  • Conduct IT calls with customers' technical teams to configure Single Sign-On and User Provisioning
  • Address queries and identify issue trends
  • Build a repository of resources and become an expert on our platform
  • Represent the Voice of the Customer, sharing insights with the Product team for continual improvement
Required Skills and Qualifications

We are seeking an experienced Technical Account Manager who possesses excellent problem-solving skills, is proficient in English and Portuguese, and has a strong background in technical troubleshooting and resolution.

Requirements:

  • Experience in a similar role or customer-facing role in both Portuguese & English
  • Experience with SQL and experience writing SQL queries
  • Zendesk, API, and SSO mandatory
  • Able to resolve customer queries in a professional and timely manner with tasks such as user creation, migrations, authentication
Benefits

Our award-winning workplace culture is built around delivering happiness and supporting the well-being of our employees. Our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health.

Perks:

  • Flexible work arrangements
  • Professional development opportunities
  • Mental health resources
  • Employee assistance programs
Others

At our company, we value diversity and inclusion, and strive to create a workplace that reflects the communities we serve.

Why Join Us?

  • Be part of a collaborative, growth-focused environment
  • Find room to grow with opportunities to stretch your skills and advance your career
  • Join a team that values innovation, creativity, and customer satisfaction

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