Strategic Client Relationship Manager
1 dia atrás
Digital Marketing Manager Role Overview
We seek a skilled and organized professional to lead our client relationships, manage digital marketing services, and drive business growth.
About the Job Description
As our primary point of contact, you will ensure seamless communication and exceptional service execution for small and medium-sized business owners. Your main responsibilities include:
- Client Onboarding: Ensuring smooth transitions and setting expectations for ongoing service delivery.
- Client Relationship Management: Serving as the main point of contact, understanding clients' needs, and translating them into actionable strategies.
- Internal Coordination: Communicating effectively with the internal team to address client requests and concerns promptly and accurately.
- Client Support: Handling inquiries, resolving issues personally or collaborating with the team as needed.
- Upsell and Cross-sell Opportunities: Identifying opportunities to enhance clients' digital marketing strategy.
- Reporting & Strategy Meetings: Conducting monthly meetings to review results, discuss recommendations, and create new opportunities.
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