Business Relationship Manager

Há 4 dias

Alvorada, Rio Grande do Sul, Brasil beBeeCustomer Tempo inteiro US$90.000 - US$120.000
Job Overview

As a fast-growing SaaS platform, we are seeking professionals to join our Customer Success team in North America. The ideal candidate will have strong customer-facing skills and experience in managing client onboarding, expansions, and renewals.

The successful candidate will be responsible for building strong relationships with key stakeholders, identifying upsell and expansion opportunities, and driving engagement and long-term success. They will also conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.

Requirements include 2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company, excellent verbal and written communication skills, and experience in identifying upsell/cross-sell opportunities and working closely with Sales.

Key Responsibilities:
  • Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
  • Lead discovery meetings with key users and stakeholders from customers and partners to position Titan's solution and focus on maximizing its value.
  • Build strong relationships with key stakeholders to drive engagement and long-term success.
  • Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
  • Analyze customer usage data to proactively address risks and drive retention strategies.
  • Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.
Requirements:
  • Proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company.
  • Excellent verbal and written communication skills with strong customer-facing abilities.
  • Experience in identifying upsell/cross-sell opportunities and working closely with Sales.
  • Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs.
  • A can-do approach with strong problem-solving skills and the ability to work under pressure.
  • Fluent in English; additional languages are a plus.
  • Ability to work remotely across EST/PST time zones.
  • Bachelor's degree in Computer Science, Industrial Engineering, Business or equivalent experience.
Why Join Us?
  • Work with a dynamic and innovative team in a fast-growing SaaS startup.
  • Collaborate with industry-leading clients and gain exposure to cutting-edge technologies.
  • Enjoy the flexibility of remote work and a healthy work-life balance.
  • Competitive compensation package and opportunities for professional growth and development.

  • Customer Success Manager

    2 semanas atrás

    Alvorada, Rio Grande do Sul, Brasil TITAN Tempo inteiro

    Overview TITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America. As a Customer Success Manager , you'll manage client onboarding, expansions, and renewals while...

  • Customer Success Manager

    2 semanas atrás

    Alvorada, Rio Grande do Sul, Brasil Titan Tempo inteiro

    OverviewTITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation.We are looking to hire Customer Success Managers to join our growing Customer Success team in North America.As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while...

  • Customer Success Manager

    1 semana atrás

    Alvorada, Rio Grande do Sul, Brasil TITAN Tempo inteiro

    Overview TITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America. As a Customer Success Manager , you'll manage client onboarding, expansions, and renewals while...

  • Customer Engagement Specialist

    2 semanas atrás

    Alvorada, Rio Grande do Sul, Brasil beBeeSuccess Tempo inteiro R$90.000 - R$180.000

    About This RoleThis is a customer-facing position where you will be responsible for the onboarding, training and adoption of our product. The ideal candidate will have a strong technical expertise with a strategic business mindset to build strong relationships with customers and identify growth opportunities.Key Responsibilities:You will serve as the primary...

  • Drive Client Success as a Client Success Specialist

    1 semana atrás

    Alvorada, Rio Grande do Sul, Brasil beBeeCustomer Tempo inteiro R$80.000 - R$130.000

    Unlock Growth as a Client Success SpecialistA career in customer success is ideal for those who thrive on building relationships and driving growth. In this pivotal role, you will work closely with clients to understand their needs, provide tailored solutions, and foster long-term partnerships.You will be responsible for managing client onboarding,...

  • Performance Marketing Manager

    1 semana atrás

    Alvorada, Rio Grande do Sul, Brasil beBeeGerenciamento Tempo inteiro R$6.000 - R$7.590

    Marketing Performance Manager">Job Description:A key member of the team, responsible for overseeing investment management and coordinating promotional actions with operational teams. Develops, organizes, and tracks monthly schedules.Reviews digital channels in the area and proposes necessary improvements. Approves content and ensures successful campaign...

  • Client Success Professional

    2 semanas atrás

    Alvorada, Rio Grande do Sul, Brasil beBeeCustomerSuccess Tempo inteiro R$72.000 - R$108.000

    Are you a strategic thinker with excellent interpersonal skills?Job DescriptionAs a Client Success Professional, your primary responsibility will be to oversee the onboarding process for assigned clients. You will work closely with key stakeholders to position our solution as a core system and maximize its value.You will build strong relationships with...

  • Client Relationship Manager

    Há 6 dias

    Alvorada, Rio Grande do Sul, Brazil beBeeCustomerSuccess Tempo inteiro R$60.000 - R$90.000

    At Titan, we're seeking an experienced Customer Success Manager to join our team in North America. The role involves overseeing client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities.ResponsibilitiesAs the primary point of...

  • Senior Client Relationship Manager

    2 semanas atrás

    Alvorada, Rio Grande do Sul, Brazil beBeeCustomerSuccess Tempo inteiro US$60.000 - US$80.000

    Key ResponsibilitiesAs a key account professional, you will be responsible for managing client relationships and ensuring seamless onboarding, training, and adoption. Your primary objective will be to build strong customer relationships and identify growth opportunities.You will lead discovery meetings with key users and stakeholders from customers and...

  • Customer Success Manager

    2 semanas atrás

    Alvorada, Rio Grande do Sul, Brazil TITAN Tempo inteiro

    OverviewTITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America.As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while...