Customer Engagement Specialist

2 semanas atrás

Alvorada, Rio Grande do Sul, Brasil beBeeSuccess Tempo inteiro R$90.000 - R$180.000
About This Role

This is a customer-facing position where you will be responsible for the onboarding, training and adoption of our product. The ideal candidate will have a strong technical expertise with a strategic business mindset to build strong relationships with customers and identify growth opportunities.

Key Responsibilities:
  • You will serve as the primary point of contact for assigned customers to ensure seamless onboarding and adoption.
  • Lead discovery meetings with key users and stakeholders to position our product as a core system and focus on maximizing its value.
  • Build strong relationships with key stakeholders to drive engagement and long-term success.
  • Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
  • Analyze customer usage data to proactively address risks and drive retention strategies.
  • Conduct regular business reviews to drive customer satisfaction and retention.
Requirements:
  • 2-4 years of proven experience as a Customer Success Manager or Technical Account Manager.

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