Drive Client Success as a Client Success Specialist

1 semana atrás

Alvorada, Rio Grande do Sul, Brasil beBeeCustomer Tempo inteiro R$80.000 - R$130.000
Unlock Growth as a Client Success Specialist

A career in customer success is ideal for those who thrive on building relationships and driving growth. In this pivotal role, you will work closely with clients to understand their needs, provide tailored solutions, and foster long-term partnerships.

You will be responsible for managing client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities.

This dynamic role requires excellent communication skills, a willingness to meet clients onsite, and the ability to lead business discussions. If you are a strategic thinker with a passion for growth and innovation, we encourage you to apply.

Responsibilities:
  • Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
  • Lead discovery meetings with key users and stakeholders from clients and partners to position our platform as a core system and focus on maximizing its value.
  • Build strong relationships with key stakeholders to drive engagement and long-term success.
  • Identify upsell and expansion opportunities by aligning product capabilities with client needs.
  • Analyze client usage data to proactively address risks and drive retention strategies.
  • Conduct regular business reviews and proactively address issues to drive client satisfaction and retention.
Requirements:
  • 2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a software company.
  • Excellent verbal and written communication skills with strong client-facing abilities, including a willingness to meet clients onsite and lead business discussions.
  • Experience in identifying upsell/cross-sell opportunities and working closely with sales teams.
  • Hands-on experience with onboarding and implementation processes of Salesforce or other CRM systems.
  • A can-do approach with strong problem-solving skills and the ability to work under pressure.
  • Fluent in English; additional languages are a plus.
  • Ability to work remotely across time zones.
  • Bachelor's degree in Computer Science, Industrial Engineering, Business, or equivalent experience.
Why Join Our Team?
  • Collaborate with industry-leading clients and gain exposure to cutting-edge technologies.
  • Enjoy the flexibility of remote work and a healthy work-life balance.
  • Competitive compensation package and opportunities for professional growth and development.
  • Work with a dynamic and innovative team in a fast-growing software startup.
Diversity Policy

We believe that diversity is a source of strength and innovation. We strive to create an inclusive environment where everyone's unique perspectives are valued and celebrated.

Employment Type
  • Full-time
Job Function
  • Client Success Specialist
Industries
  • Software Development

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