Senior Client Relationship Manager

Há 2 dias

Alvorada Rio Grande do Sul Brazil beBeeCustomerSuccess Tempo inteiro US$60.000 - US$80.000
Key Responsibilities

As a key account professional, you will be responsible for managing client relationships and ensuring seamless onboarding, training, and adoption. Your primary objective will be to build strong customer relationships and identify growth opportunities.

You will lead discovery meetings with key users and stakeholders from customers and partners to position the company's platform as a core system and focus on maximizing its value. Additionally, you will analyze customer usage data to proactively address risks and drive retention strategies.

The ideal candidate will have excellent verbal and written communication skills, with strong customer-facing abilities, including a willingness to meet clients onsite and lead business discussions. They should also have experience in identifying upsell/cross-sell opportunities and working closely with sales teams.

Requirements
  • 2-4 years of proven experience as a key account manager or technical account manager in a software company.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Experience in Salesforce or other CRM implementation processes is highly desirable.
  • A can-do approach, with strong problem-solving skills and the ability to work under pressure.
  • Fluent English language skills; additional languages are an asset.
  • Ability to work remotely across EST/PST time zones.
  • Bachelor's degree in Business Administration, Computer Science, or equivalent experience.
Why Join Our Team?
  • Work with a dynamic and innovative team in a fast-growing software startup.
  • Collaborate with industry-leading clients and gain exposure to cutting-edge technologies.
  • Enjoy the flexibility of remote work and a healthy work-life balance.
  • Competitive compensation package and opportunities for professional growth and development.
Diversity Policy

We embrace diversity as a source of innovation and strength. We're dedicated to creating an inclusive environment where everyone's unique perspectives are valued and celebrated.

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