Analista de Service Desk Global

4 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil Equinix Tempo inteiro
Analista de Service Desk Global
Equinix is the world's digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.
**What you will be doing**:
- May provide support in 1 or more languages;
- Works on tasks outside of the queue as assigned by management;
- Consumers of process documentation;
- Responsible for alerting team leads and managers for discrepancies;
- May make recommendations for process improvement;
- Develops knowledge of and learns business systems (e.g., Siebel, CSC, ECP) within the GSD;
- Recognizes and escalates when standard processes are not functioning correctly.
**What you should have**
- Previous experience with Customer Service is required;
- Undergraduate diploma or currently enrolled in a University is a plus;
- Intermediate knowledge of Microsoft Office;
- Full professional proficiency in English is mandatory;
- Intermediate proficiency in spanish is mandatoy.
**Why Equinix**
The opportunity to be part of the digital transformation in the world in a company that was elected by the employees as the best places to work by Glassdoor and it´s is GPTW for several consecutive years.
Equinix is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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