Global CRM System Operations Manager
Há 5 dias
Job Summary: We are seeking an experienced leader to manage the quality, analysis, and operation of our Global CRM system. The ideal candidate will provide recommendations, action plans, and status updates to leadership and key stakeholders while managing key relationships with business and technical stakeholders. This position involves interacting with key users of the applications and aligning application services with business goals to ensure efficiency and value delivery. Additionally, the successful candidate will continually mature sustain & operational/platform processes to meet our needs & requirements. The Global CRM Operations Lead will be responsible for overseeing the day-to-day operations of the production environment, ensuring system stability, performance, reliability & quality. They will also ensure adherence to all policies, procedures, KPI's, SLA's, best practices are being properly tracked & completed. Provide Recommendations, Action Plans, and Status Updates to Leadership and Key Stakeholders Manage Key Relationships with Business and Technical Stakeholders Interaction with key users of the applications and Align application services with business goals to ensure efficiency and value delivery Continually mature Sustain & Operational/Platform processes to meet needs & requirements Oversee the day-to-day operations of the production environment, ensuring system stability, performance, reliability & quality Ensuring adherence to all policies, procedures, KPI's, SLA's, best practices are being properly tracked & completed Focusing on enhancing reports on support activities, incident trends, and system health for stakeholders Promoting continuous improvement by identifying automation opportunities and process enhancements Ensuring Problem Management and following best in class practices, implementing preventive measures and meeting level objectives Troubleshooting issues, coordinating with development teams, and implementing best practices for incident management and resolution Ensuring the integrity, data, administration, configuration, maintenance of all Global CRM environments (non-production & production) Collaborating with cross-functional teams (developers, business analysts, cyber, infrastructure teams) to address complex technical challenges Ensuring monitoring for all integration systems connected to production CRM & addressing any monitoring coverage gaps Assisting with new global initiatives with the Global CRM Implementation & Rollout COE team Leading audit/compliance initiatives for Global CRM, working with auditing/compliance/DR teams Approving /coordinating with appropriate teams/vendors on environment server/maintenance upgrades/license management/platform items Ensuring proper documentation for system configurations, flow diagrams, troubleshooting steps, support processes & interfaces Pursuing automation and eliminating manual efforts Ensuring adherence to IT security policies, data privacy regulations, and compliance standards Ensuring the integrity, environment synchronization, configuration, and maintenance of Global CRM environments (non-production & production) Overseeing/enhancing usage of ITIL processes such as Incident Management, Change Management, and Service Delivery
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Global Crm System Operations Manager
Há 4 dias
Manaus, Brasil Bebeeoperational Tempo inteiroJob Summary:We are seeking an experienced leader to manage the quality, analysis, and operation of our Global CRM system.The ideal candidate will provide recommendations, action plans, and status updates to leadership and key stakeholders while managing key relationships with business and technical stakeholders.This position involves interacting with key...
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Global CRM Sustain
Há 2 dias
Manaus, Brasil Otis Elevator Co. Tempo inteiroGlobal CRM Sustain & Operations Lead As a Sustain & Operations Lead, you will be responsible for the management, quality, analysis, and lead of Global CRM system under your responsibility following the appropriate methodologies. The functions are: Provide Recommendations, Action Plans, and Status Updates to Leadership and Key Stakeholders Manage Key...
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Operations Manager
Há 2 dias
Manaus, Brasil Virtual Work World Tempo inteiroRole: Operations Manager (Salon, Spa, and Aesthetic industry - MUST HAVE EXPERIENCE) Role Specifics: We are only considering candidates with experience in the Salon, Spa, and Aesthetic industry. Please apply only if you have worked in this field. Contract: Full-time Remote Contractor (40 hours weekly / 160 hours monthly) Business Hours: Monday to Friday, 8...
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Operations Manager
4 semanas atrás
Manaus, Brasil DiDi Global Tempo inteiroCompany Overview If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for...
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Financial Operations Manager
1 semana atrás
Manaus, Brasil beBeeFiscal Tempo inteiroJob Title: Fiscal Operations Professional The Fiscal Operations Professional will be responsible for executing and supporting all fiscal activities within the manufacturing plant, ensuring compliance with international accounting standards (IFRS) and corporate policies. This position plays a key role in maintaining accurate financial records, supporting...
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Financial Operations Manager
1 semana atrás
Manaus, Brasil beBeeFiscal Tempo inteiroJob Title: Fiscal Operations Professional The Fiscal Operations Professional will be responsible for executing and supporting all fiscal activities within the manufacturing plant, ensuring compliance with international accounting standards (IFRS) and corporate policies. This position plays a key role in maintaining accurate financial records, supporting...
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Sales Operations Analyst
2 semanas atrás
Manaus, Brasil Canonical Tempo inteiroOverview Join to apply for the Sales Operations Analyst role at Canonical . Location: These roles will be based remotely in the EMEA and Americas regions. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives across cloud,...
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Operations Manager
3 semanas atrás
Manaus, Brasil 99 Tempo inteiroOperations Manager Join to apply for the Operations Manager role at 99. About The Company If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not...
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Business Operations Specialist
1 semana atrás
Manaus, Brasil Insight Global Tempo inteiroCompany: Insight Global Position: Business Operations Analyst/Project Manager Location: Remote in Brazil Duration: minimum of 12-month contract with opportunity to extend beyond Employment type: Open to CLT or PJ - if CLT, hybrid 2x per week in Sao Paulo Job Overview: We are looking for a highly organized and analytical professional to join our Content...
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Business Operations Specialist
Há 6 dias
Manaus, Brasil Insight Global Tempo inteiroCompany: Insight Global Position: Business Operations Analyst/Project Manager Location: Remote in Brazil Duration: minimum of 12-month contract with opportunity to extend beyond Employment type: Open to CLT or PJ - if CLT, hybrid 2x per week in Sao Paulo Job Overview: We are looking for a highly organized and analytical professional to join our Content...
