Strategic Customer Success Manager

3 semanas atrás

Pomerode, Brasil Connecteam Tempo inteiro

Join to apply for the Strategic Customer Success Manager role at Connecteam

Join to apply for the Strategic Customer Success Manager role at Connecteam

Get AI-powered advice on this job and more exclusive features.

Who Connecteam is:
Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce—the deskless employees.

Who Connecteam is:
Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce—the deskless employees.
Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business.
What's the job?
The Strategic Customer Success Manager is responsible for overseeing Connecteam's most significant and high-value Enterprise and Strategic customers in the US. This role requires a proactive, consultative, and data-driven approach to Customer Success, ensuring long-term client retention, expansion, and advocacy.
The ideal candidate will have a strong background in enterprise SaaS, a deep understanding of workforce management processes, and the ability to act as a trusted advisor to executive stakeholders. They will leverage their expertise in digital transformation, change management, and adoption strategies to drive value realization across complex organizations.
This is a fully remote position. The ideal candidate must be based in the United States and be comfortable working across multiple time zones.
Your main responsibilities will include:

  • Customer Strategy & Value Realization: Develop and execute strategic success plans aligned with customers' key business objectives to ensure long-term retention and growth.
  • Enterprise Stakeholder Engagement: Build and nurture strong relationships with C-level executives, IT teams, and operational leaders to drive adoption and advocacy.
  • Consultative Approach: Partner with customers to solve critical business challenges, implement best practices, and maximize the value of Connecteam's platform.
  • Expansion & Growth: Identify expansion opportunities within accounts and collaborate with Sales to drive upsells and cross-sells.
  • Data-Driven Decision-Making: Leverage customer usage analytics and feedback to proactively identify risks, opportunities, and areas for improvement.
  • Customer Advocacy & Thought Leadership: Partner with Marketing to develop case studies and promote customer success stories.
  • Escalation Management: Act as the primary escalation point, working cross-functionally to resolve complex challenges quickly and effectively.
  • Industry Expertise & Best Practices: Stay ahead of industry trends, competitors, and workforce management best practices to serve as a subject matter expert.
Which qualifications you'll need:
  • 3+ years of B2B SaaS experience in a Customer Success,

  • Strategic Customer Success Manager

    Há 2 dias

    Pomerode, Brasil Connecteam Tempo inteiro

    Join to apply for the Strategic Customer Success Manager role at Connecteam Join to apply for the Strategic Customer Success Manager role at Connecteam Get AI-powered advice on this job and more exclusive features. Who Connecteam is: Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce—the...

  • Drive Business Growth as a Customer Success Manager

    2 semanas atrás

    Pomerode, Brasil beBeeManagers Tempo inteiro US$100.000 - US$130.000

    Customer Success Manager RoleWe are seeking a skilled Customer Success Manager to oversee our high-value Enterprise and Strategic customers in the US. This role requires a proactive, consultative approach to ensure long-term client retention, expansion, and advocacy.The ideal candidate will have a strong background in enterprise SaaS and workforce management...

  • Customer Success Manager

    Há 3 dias

    Pomerode, Brasil Connecteam Tempo inteiro

    Please note: This website includes an accessibility system.Press Control-F11 to adjust the website to the visually impaired who are using a screen reader; Press Control-F10 to open an accessibility menu.Customer Success | South Carolina, United StatesWho Connecteam is:Connecteam is a TLV-based startup that's on a mission to change the work experience for 80%...

  • Enterprise Customer Success Manager

    2 semanas atrás

    Pomerode, Brasil Connecteam Tempo inteiro

    Overview Join to apply for the Enterprise Customer Success Manager role at Connecteam . This is a fully remote position. Who Connecteam is Connecteam is a TLV-based startup that's on a mission to change the work experience for 80% of the world's global workforce - the deskless employees. Our business management platform helps thousands of businesses thrive...

  • Enterprise Customer Success Manager

    2 semanas atrás

    Pomerode, Brasil Connecteam Tempo inteiro

    OverviewJoin to apply for the Enterprise Customer Success Manager role at Connecteam.This is a fully remote position.Who Connecteam isConnecteam is a TLV-based startup that's on a mission to change the work experience for 80% of the world's global workforce - the deskless employees. Our business management platform helps thousands of businesses thrive by...

  • Enterprise Customer Success Manager

    1 semana atrás

    Pomerode, Brasil Connecteam Tempo inteiro

    OverviewJoin to apply for the Enterprise Customer Success Manager role at Connecteam.This is a fully remote position.Who Connecteam isConnecteam is a TLV-based startup that's on a mission to change the work experience for 80% of the world's global workforce - the deskless employees. Our business management platform helps thousands of businesses thrive by...

  • Customer Success Onboarding Manager

    4 semanas atrás

    Pomerode, Brasil Connecteam Tempo inteiro

    Join to apply for the Customer Success Onboarding Manager role at Connecteam Join to apply for the Customer Success Onboarding Manager role at Connecteam Who Connecteam is:Connecteam is a fast-growing startup on a mission to change the mobile and low tech employees workforce experience. With over 2.7B remotely workers across the globe, the challenges and...

  • Enterprise Customer Success Manager

    Há 2 dias

    Pomerode, Brasil Connecteam Tempo inteiro

    OverviewJoin to apply for the Enterprise Customer Success Manager role at Connecteam . This is a fully remote position. Who Connecteam isConnecteam is a TLV-based startup that's on a mission to change the work experience for 80% of the world's global workforce - the deskless employees. Our business management platform helps thousands of businesses...

  • Lead Enterprise Customer Advocate

    2 semanas atrás

    Pomerode, Brasil beBeeSuccess Tempo inteiro US$100.000 - US$130.000

    **Job Title:** Strategic Customer Success Manager **About the Role:We are seeking a skilled professional to oversee our most significant and high-value Enterprise and Strategic customers in the US.Main Responsibilities:Develop and execute strategic success plans aligned with customers' key business objectives to ensure long-term retention and growth.Build...

  • Enterprise Customer Success Manager

    2 semanas atrás

    Pomerode, Brasil beBeeCustomerSuccess Tempo inteiro US$80.000 - US$120.000

    OverviewThis is a fully remote position in a Large Business and Enterprise customer success role.The ideal candidate will possess a deep understanding of workforce management processes within large business environments, exhibit exceptional relational skills, and serve as a trusted advisor to customers.ResponsibilitiesDevelop and execute customer success...