Drive Business Growth as a Customer Success Manager

2 semanas atrás

Pomerode, Brasil beBeeManagers Tempo inteiro US$100.000 - US$130.000
Customer Success Manager Role

We are seeking a skilled Customer Success Manager to oversee our high-value Enterprise and Strategic customers in the US. This role requires a proactive, consultative approach to ensure long-term client retention, expansion, and advocacy.

The ideal candidate will have a strong background in enterprise SaaS and workforce management processes, with experience in digital transformation, change management, and adoption strategies.

Key Responsibilities:
  • Develop and execute strategic success plans aligned with customers' key business objectives.
  • Build and nurture strong relationships with C-level executives, IT teams, and operational leaders.
  • Partner with customers to solve critical business challenges, implement best practices, and maximize the value of our platform.
  • Identify expansion opportunities within accounts and collaborate with Sales to drive upsells and cross-sells.
  • Leverage customer usage analytics and feedback to proactively identify risks, opportunities, and areas for improvement.
  • Act as the primary escalation point, working cross-functionally to resolve complex challenges quickly and effectively.
Requirements:
  • 3+ years of B2B SaaS experience in a Customer Success, Account Management, or Consulting role.
  • Experience managing Enterprise/Strategic accounts (ACV of $100K+).
  • Proven ability to engage with and influence senior executives (VP, C-Level).
  • Track record of driving expansion within a customer portfolio.
  • Expertise in digital transformation, change management, and complex adoption strategies.
  • Excellent verbal and written communication skills, including executive presentations.
  • Analytical mindset with experience leveraging customer data for decision-making.
  • Ability to thrive in a fast-paced, high-growth environment and drive initiatives independently.
  • Experience collaborating with global teams across different time zones.
Benefits:
  • Medical coverage.
  • Insurance plan.
  • Paid time off for vacation, sick days.
  • 401(k)

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