Enterprise Business Growth Strategist

Há 6 dias

Pomerode, Brasil beBeeBusiness Tempo inteiro US$100.000 - US$120.000
Job Overview

The Enterprise Customer Success Manager plays a pivotal role in ensuring the optimal utilization of Connecteam solutions by large business and enterprise clients. This individual must possess a profound understanding of workforce management processes within large business environments, exhibit exceptional interpersonal skills, and serve as a trusted advisor to customers.

Main Responsibilities
  • Develop and execute customer success plans tailored to desired business outcomes
  • Ensure customers derive maximum value from their Connecteam investment and utilize licenses effectively
  • Consult with customers to resolve issues and achieve goals
  • Analyze data to track customer progress and identify areas for improvement
  • Maintain knowledge of industry trends and best practices
  • Collaborate with other departments and teams to ensure customer satisfaction
  • Work with customers to create new use cases/success stories
  • Address escalated client concerns promptly utilizing resources from across the company ecosystem
Key Qualifications
  • Experience in B2B SaaS – 2 years required
  • Customer-facing experience
  • Excellent written and verbal communication skills
  • A creative, high-energy, entrepreneurial self-starter comfortable leading initiatives independently in a fast-paced environment
  • Experience helping customers deploy and realize value from purchased products
  • Experience building relationships with senior business & platform stakeholders
  • A team player who enjoys giving and receiving feedback, sharing ideas, and continuously improving together
  • Advantage: Experience working in a global team, for an international organization
  • Experience working in an international, remote-first SaaS company
  • Background in HR Tech, Workforce Management, or related fields

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